DSW Designer Shoe Warehouse

Mar 24th, 2024

Very helpful and nice selection of shoes. Priced right
Jan 18th, 2024

Dec 17th, 2023

Most staff (including super young high school students), are not helpful or kind. Some, are down right unfriendly. I'm not sure who the blonde/ thinner assistant manger is (no name tag), but she does not smile EVER! I think she's afraid her face will crack if she smiles. Weird. These individuals should not be in a customer service position. There is one person that has been kind/ helpful when I've stopped in, Manager Lindsey. If the rest of the employees hate their job so much, please do us all a favor, and seek employment elsewhere. Shopping should be a pleasant experience and almost every employee I've spoken to in the past week, appears to be in pain when answering questions or assisting. Treat people the way you would like to be treated! The Golden Rule. Shoes are nice, customer service not so much.
Apr 10th, 2024

I made a return for a wife so that we would get our money back. It was late in the evening and I was told there's no receipt for returns (strange) and the email on file will receive a notification (it didn't). I was given a pink piece of paper with the amount (hand written) to be credited back. My wife called up the store the next day to verify that this was indeed how things are done. They assured her the money would be back on my card. We're nearing a month and no one seems to know what's going on. Straight up don't go here if you plan on returning things, unless you're cool with trying up hundreds of dollars for an unknown amount of time that's in excess of three weeks. Unacceptable behavior with no recourse. The phone support person said the store has to put the returned items in a returned status...where has competency gone? I'm surprised that an in person return was worse than online. TLDR - Avoid if you want to make a return because whatever they're doing now is convoluted and takes nearly a month. The manager did eventually help resolve the issue. She was great. There's a significant disconnect between the store and online. If you purchase online and make an in store return, ymmv.
Dec 24th, 2023