Jackson Hewitt Tax Service

UPDATE - another year using Jackson Hewitt and again I walked out with receiving excellent service. This year I was told ahead of time that if I waited awhile there would be additional promotions that I could qualify for(which I did and received). Again I had Jordan do my taxes and like before she was respectful and answered all my questions and even gave me some advice for next years taxes. It is so nice and relaxing to have the same people year after year that I can come back to and they go out of their way to remember you from before. Thanks Jackson Hewitt!! This was the second year that I used Jackson Hewitt. Their prices were about the same as last year. Jordan and Randy we both very respectful, answered all of my questions whether they were important or not. They took their time and made sure that I was able to get the max amount of refund possible. I know people don't want to pay for getting their taxes done but if your situation is complicated, Jackson Hewitt is a good place to go!
Mar 25th, 2022

I have mixed feelings about our experience with JH. This was the second year using their services. Last year was ok aside from being charged almost $500 for a very simple and straightforward return. Then finding out the Child Tax Credit was never done. My first appointment this year was a mess. Had a 1pm time scheduled, showed up a few minutes early. The preparer was with another client so I waited. Fifteen minutes went by, still not done. I was not acknowledged or asked if I was the 1pm appointment. I waited 30 minutes before I finally had to leave. I was out the door before the preparer finally ran after me and she had no clue I had an appointment with her. She asked if I would wait longer but I said no. My second scheduled time went much better. Jordan was awesome, find things we could deduct that others didnt mention. Only problem now is we selected to have our refund deposited onto a JH prepaid card and I cant get it verified so we may not be able to access our money. Overall, JH is ok. Wouldnt jump to recommend anyone unless they have no other options.
Mar 17th, 2022

The JH in Walmart in Watertown is terrible. Always computer & technical difficulties due to being so close to the airport. But, I was sent to the Jefferson location & a great employee named Zach sat me down immediately & was Mr Profesional. In & out within 30 mins & by the time I got to my vehicle I already had money on my card.. Thanks
Feb 23rd, 2022

Quick and painless! Zack did a great job getting us the best possible refund!
Feb 22nd, 2022

Jordan was wonderful! She broke everything down into terms I could understand, gave me tips to get an even bigger return next year, and was quick and friendly. I will definitely go back next year.
Feb 18th, 2022