Verizon

Broke my phone at the gym and came in on a Thursday night at 630 and told Brian and Misha that I needed a phone for work. Had some issues getting things transferred through iCloud but both Misha and Brian were patient and made sure I got out of there with a working phone.
Apr 4th, 2024

Sarang was extremely helpful and literally spent almost 2 hours with me setting up my new phone and helping me backup photos from my old phone. Thank you for providing outstanding customer service!
Mar 30th, 2024

Cole and Sarang were very helpful. Polite, knowledgeable, efficient. They solved the issue I came in with. Highly recommend!
Feb 13th, 2024

Cameron was super helpful today and helping me change over to the new iPhone 15 very personable and efficient
Feb 11th, 2024

I recently lost access/locked out of my online Verizon prepaid account. Their automated system would not allow me to reset my password, so I resorted to online chat for help on Saturday. After nearly an hour the agent removed my account and asked me to re-register. Part of re-registering is Verizon send a code, but this step never completed so I was stuck. After trying this process again on Monday and not able to get a live person on the phone AND online help sending me in circle trying to solve the issue through their knowledge base I was forced to get in my car a drive to a Verizon store. While the 2 gentleman assisting me at the store were nice enough they also could not get me access to my pre-paid account. After 1 hour of troubleshooting their answer was to switch me to a slightly higher priced post paid plan, which after the $10 auto pay discount would only be $6-7 more per month. So after the length new plan registration process and adding in my credit card info it was share that only a checking account provided the $10 discount. My pre-paid plan offered the $10 even using a credit card. So Verizon's system caused me to be locked out. All their fancy phone prompts, online chat, online agent and in-store customer service people could not figure out the problem. So switching me to a more costly monthly service was the work around. Verizon, you need to be better. How do I get compensated for the 3 hours of my life your stole trying to solve a problem you created. Very sad.
Feb 19th, 2024