U-Haul Storage at East Nob Hill

Update: moving out of the storage is always a breeze. Leave it how you found it and you should be golden. Staff is so helpful! Super clean & Safe. Staff is super friendly & helpful!
Mar 4th, 2024

All of the staff at this location are extremely rude. I have NEVER in my life seen a U-Haul ran like this (coming from a previous GM). Manager refused to respond to emails, phones are constantly forwarded, equipment return was extremely backed up. We rented truck, they handed us the keys, and said this is where its at didnt pull it forward. It was clear across the parking lot. The truck sounded rough and felt like power steering was going out. We were not greeted (during business hours) upon return of our truck we returned it ourselves never once did an employee come outside. I will absolutely never do business at this location again. It is sad to see a U-Haul location so poorly ran.
Dec 4th, 2023

I had nothing but problems at the one on first street with management on first the guy was trying to say I owed a hole month and I always payed them everyone ythe manager didn't like me because I wasn't letting him lie on me and I went as far as
Oct 11th, 2023

Very displeased with this location specifically. The person at the counter who handled my pickup could not figure out how to properly hook up the trailer to my truck. I explained to him how to do it, but I was not allowed to assist in hooking up the trailer due to liability. 4 phone/video calls, 1 managers help, and 45 minutes later I finally left with the trailer. A 5 min job. Uhaul should stock more than one size of chain and hook for connecting safety chains. Secondly, I am very upset about an additional $200 charged to my card after I left for moving supplies??? I rented a trailer to move a car, not a single word was ever discussed about moving supplies that I never needed. Its taken me multiple phone calls to figure out what this additional charge was on my card and to get it removed for something I never bought. I was given a phone number for the area field manager who expressed that he would help me and I never received a call back after a week, even after making a follow up call. Unprofessional, and not knowledgeable at all.. I will say the 1-800 customer service team was very helpful in getting the excess charge removed from my card. I will take my business to a different location next time I need to rent a car hauler.
Nov 8th, 2023

I went to the U-Haul at East Nob Hill and had a pleasant booking for a trailer with, I believe Melissa who was filling in from the Tri-Cities. Later the same day, I had a change of plans and the reservation was easily canceled. The next day I noticed my wallet was missing and after looking everywhere I thought that possibly I had left it at the U-haul business. I called to see if they had discovered my wallet. Jeanette was on the case, searching the entire desk area, the safe, and reviewed the security video. I found the wallet at my son's house as it had fallen out of the car door the night before in the dark. When I called her to inform her the wallet was found, she was outside searching the parking lot for it. I believe she went way above and beyond the Call of Duty and U-haul should be very proud to have a worker of her caliber, they should probably give her a raise before someone else does. I know that I greatly appreciate her devotion to customer service!
Nov 7th, 2023