Performance Home Medical

Worst customer service!!! They have exceedingly limited hours and they cancelled my appointment last minute and did not call or leave a message. They refused to give me my equipment and did not give me any options of being able to pick it up same day. Get your c-pap anywhere else! They will not help you. They are poorly understaffed as well. I hope the manager hires more doctors as the team is clearly not getting enough help
Mar 5th, 2024

For some reason the warehouse for Home Performance Medical Supply House was confused because I when I ordered for my CPAP machine that I had never used until this past January. My own sleep Dr. said yes to the change and initial equipment was sent but no more communication came from the warehouse. Eventually needed to order more supplies but I got an announcement saying my account was under review. I heard nothing for over two weeks. So I went in to the Vancouver office and took care of what I needed immediately and brought the equipment home. Mary, the member in the Vancouver office communicated with the warehouse and the immediate problem was solved. However, the pieces I did not need at once were to be sent from the ware house. I just got word they are on their way now about six weeks late. Hmmm. Normally I get near perfect service. Perhaps they didnt believe the doctor that I was healthy enough to return to use of my CPAP machine (switched from my bipap) that was replaced during the recall but not used until mid February this year. Happily I got every thing I really needed thanks to Mary in the Vancouver office because I am leaving on a two month travel. I expect ordering will be smoother next time.
Feb 24th, 2024

Just started using them this year. They called me to order consumables, bit I told them that my sleep doc had reviewed my data amd I needed a different mask. So I made that appointment for 16th Feb 2024. About a week later someone called me to order consumables and masks etc. I told them that I may be changing masks on the 16 th Feb at my appointment so they said that we could meet on the 14th Feb. I told them that was 2 days before I would know what needed ordering, but they didn't get it. So they called me on 14th Feb and I told them I had an appointment with then on the 16th Feb to determine what I would go forward using. They finally got it and said that they would call me about a week after. Went to my appointment today 16th Feb at 9am and they called me as I got to the car park, 15 mins before my appointment time. They told me they had to cancel because someone had not come in to work. I may change my review after a few more interactions but they may need to change their name to 'Low Performance Home Medical' with what I have seen so far
Feb 21st, 2024

Ruben explained everything nicely and in full detail.
Feb 1st, 2024

Ruben was great! He went through options and instructions with me. He was very professional and knowledgeable.
Jan 20th, 2024