Titus-Will Toyota

Worked with Mike Carter in purchasing our new 2024 Grand Highlander. Mike worked tirelessly to find us the car we wanted, a storm cloud blue, with black wheels, fully loaded platinum with very rare and hard to find Portobello Brown Leather Interior. Mike pulled it off and found us one that was allocated at another dealership. He was able to make an inside trade and got that car coming here for us. He kept us updated throughout the entire build and delivery process. Now let me say, I visited a couple of dealerships before visiting Titus Will and was met with Pushy sales people. The other dealers were also trying to cram $500 3rd brake light pulse system (which is a $15 part on amazon and takes 10 mins to install) as well as clear door edge guards for $800 (which is about $20 on amazon and takes about 5 mins to install) It's absolutely ridiculous what the other dealerships were trying to pull off.... AND they would absolutely refuse to remove the option because "it was already installed on the vehicle" Now coming to Titus Will, the only thing they tried to add on was a SWAT GPS Tracker. Which of course, I didn't want and they had no issue removing that option. I was pleasantly surprised when they agreed to do that. I was able to negotiate a fair price for our trade-in and once that was all settled the paperwork process was very smooth. The Finance Manager was very pleasant, showed us all the options but was not pushy at all. The Dealership was very neat, clean and tidy and they had a very nice self serve espresso coffee bar. Our Vehicle was waiting in the covered, indoor delivery bay, freshly detailed and ready to go. All the employees we dealt with were very pleasant and professional. Overall, we were VERY pleased with our experience and highly recommend TITUS WILL TOYOTA OF TACOMA!
Apr 2nd, 2024

Apr 1st, 2024

I was heading to Tacoma for a conference and my trucks check engine light came on and the truck wasn't running very good. I called and Catherine said she was able to fit me in. James in the service department got the truck all fixed and I was able to safely make it home. Thank you, thank you, thank you!
Mar 28th, 2024

Joe Goodwin was wonderful! I didnt feel any pressure to purchase from him, and I didnt feel like I was being preyed on or duped. The dealership is clean, and their service is prompt! Really happy with my new Tacoma!
Mar 25th, 2024

I called yesterday (after calling other dealerships for a part quotes) and spoke Gerry (i think thats his name) in Parts. He was very kind, and took his time to explain the process if i wanted to have them instal the part. He really took his time and didnt make me feel like i was an inconvienence (like the other dealers did earlier in the day). He even offered to transfer me if i was ready to make the appt (which i told him i needed to call back). He ended the phone call with a "Enjoy the rest of your day" which was very nice. Once i decided i wanted to schedule an appt i called back and spoke with Ashlyn in the service department, and she was so incredibly professional. She went and made sure to confirm when my part would be in before scheduling my appt. She also emailed me the quote so i could have it ahead of time, and they were able to get me in first thing this morning. Appt was less than an hour and everyone who helped me from start to finish were amazing and nice, and so helpful. I will for sure tell all my family and friends if they want stellar service to go to Titus..
Mar 19th, 2024