Dick Hannah Toyota

Steve was great to work with, patient, and worked to help get me the vehicle I wanted. Update: I would have given 3.5 starts but that isn't an option here. I did get the vehicle model and trim I wanted at a reasonable price, and I have no regrets in dealing with this dealership, but in the end, a Car Dealership/Salesman will always be what they are. As such, I have amended my review / rating for the following reasons: 1. Bait and Switch: Their website listed 2 vehicles which met my criteria for Model and Trim Package. I texted to confirm that they were on the lot / in inventory (they both had inventory numbers listed) and was told that they were there. Upon arrival, I was walked around the lot to look for said vehicles because they couldn't find the keys for these 2 vehicles, during which time other vehicles were suggested instead. I informed them I only had interest in the specific model and trim I had already told them. At this time they stated they could get the desired vehicle from another dealership, but that they couldn't do any better than the MSRP price since it was coming from another dealership. I would have preferred that they just be upfront that they didn't have the vehicles, rather than the perceived dog and pony show. 2. Since the vehicle was coming from another dealership, and it was nearing the end of the day, it wouldn't be available until the next day. Since I was working the next day, they agreed to delivered my vehicle to my house after work, which was appreciated. However, since I was tired after work I didn't have the time to give it a really good inspection until the day after. It may be a small thing, but the Owners manuals were delivered in a vanilla envelope instead of the usual Portfolio. I inquired about it more than a week ago and never received an answer. So after purchasing a brand new vehicle, I was forced to seek out and purchase my own portfolio on Amazon. Again, a small thing, but attention to detail and customer service are important. 3. I rarely post reviews, but I was somewhat pressured to post a 5 star review of the Dealership, the implication being that receiving commissions for earned sales was contingent upon the number of positive reviews received. At the time of the sale I did so, but generally speaking, If I am going to post a review I don't post said review until some time has passed so that the experience can be evaluated free from pressure, and with a clear head. Not a huge negative, but it is negative from my point of view.
Apr 10th, 2024

Apr 10th, 2024

I worked with Zach to purchase a 23 Corolla. I liked that there were no markups and the process was fast and smooth. Edit: I had a bad experience taking my brand new Corolla for service. They over filled my engine oil and made a huge mess spilling oil as far as the firewall and windshield wiper! Unacceptable, you would think they would correct the mistake by cleaning it and draining overfilled engine oil but no they just turn the car over to me like everything went well. I contacted them and explained what happened, they were apologetic and offered to fix this. I just cleaned the mess up and drained some oil myself as the dealership is 40 minutes away from me. Sad to say I will never do servicing at this dealership again. I do like the sales and finance department but they probably will not see me anytime soon.
Apr 10th, 2024

I have had the best and fasted experience I did a lease purchase I worked with Zach Dyer did everything over the phone they even came to me which I live in Camas,WA to sign all my paperwork I would not going anywhere else my boyfriend had the same experience when he got his truck. All the other Toyota dealerships put you through the ringer.
Apr 4th, 2024

Aaron was amazing! He was very helpful. I'd recommend him to anyone for their next purchase
Apr 2nd, 2024