STCU: Moran Prairie Branch

M. A _{on Google}

Feb 20th, 2023

I just wasted my time with this credit union. Im closing my account. The branch workers so nice except the online service they are So bad.
Just be aware

Andy C _{on Google}

Jul 23rd, 2020

Overall, the service is poor. They are great to deal with when getting a loan. The problem is the everyday things.
Regularly broken or dirty ATM (spit, drinks, etc.)
Contacting customer service by phone is at least 15 minutes
Unable to perform simple transactions (My Moran Prairie branch cant put my Stimulus Card in my account.) The competing Numerica Branch up here did it no problem.
Ongoing problems with website where you are sometimes unable to pay bills
Instead of addressing these issues employees say if you dont like to leave. Guess that is the best advice, I will take my loans and savings too.
We also bank at Numerica and at this point professionally there is no comparison.
FYI - The response from STCU is just for show. I have responded to the comment below and NOBODY returns calls or emails.

Low Lumens _{on Google}

Feb 4th, 2020

I was lucky to have Cheyenne help me at this branch. Shes not usually here but i hope shes there more often. She was very professional and explained everything in detail! Even listened to me and made me feel like I was part of the STCU family. Im not the easiest guy to talk to either!! She is a Very Nice Person to deal with and made joining STCU Fast and Easy!!

Freedom4All _{on Google}

Dec 3rd, 2019

Edit: Still waiting in queue on hold
Nice staff but HORRIBLE phone service. If you call, expect to wait, and wait and wait some more. The IRS answers phones faster.