Chipotle Mexican Grill

Used to be good, but in the past few months it's gone downhill. They are constantly unable to take walk in orders, and tell you that they are online only. When you order online, it's a 30-45 minute wait for your food. They say it's because their systems are down (which seems to be constantly) but really they are just short staffed. Corporate really doesn't care about this location, and they either need to overhaul it with new systems or change out the management. Until then, go to the Chipotle location in U-Village.
May 17th, 2022

Never even left a review like this before, but this chipotle is so atrociously abysmal I felt the need. They havent had rice for days. Ran by a bunch of apathetic hooligans. Horrible, horrible dirty little chipotle. Wish I could give 0 stars
Apr 6th, 2022

Apr 4th, 2022

Convenient location for a larger population of college students so this location will get customers regardless. I've come in the past for a small meal but nowadays there are so many great options around that Chipotle isn't as appealing. Anyways, I stopped by to try the new brisket and was reminded of why I'd much rather make the trip to U-Vill. First, the quantities here are a bit disappointing. Obviously there are serving sizes but at other locations, U-Vill in particular, they're very generous with food so that the entire bowl is actually filled. At this location, you get a filled middle portion that falls apart and spreads to the sides. This means the sides are very empty and simply have residue from when the lid is placed on. Brisket was pretty good, but not sure if it justifies being the most expensive meat option. It's more of a fatty steak that's more tender, but because it's also cut in those small square pieces, it's not very alike to brisket you expect. It also has a sweeter taste, almost bbq sauce like but the flavor and taste is very hidden inside all the other flavors, especially the salsa. Because of that fact, it's harder to appreciate the spices and uniqueness of the brisket. I mean most of us know what to expect when going to a Chipotle, but this location just doesn't do it for me. Slow location that skimps on food.
May 15th, 2022

During the summer, this place was well staffed and obviously busy at times, but it was pretty consistent. However, the same cannot be said for the school year. After their recent management change, it seems the new management has zero regard or care for customer experience and satisfaction. Certain food items are frequently out by dinner time (chicken, rice, even lettuce???), lines get extremely long since there is only one person working the line, and mobile orders are sometimes dropped as well. I understand that the workers are trying their best, and the fault is definitely not theirs. It just seems like management is doing the bare minimum to meet certain quotas and has no desire to be a place that people will come to frequently for good food. Overall, very disappointed in the Aves Chipotle. Definitely need to fix their understaffing issues as well as their food quantity issues.
May 3rd, 2022