Bank of America (with Drive-thru ATM)

Oct 5th, 2023

My recent experience at Bank of America was deeply disappointing and distressing. As a customer with a corporate credit card from this bank, I expected a level of service that reflects their commitment to their clients. However, what transpired during my visit was nothing short of shocking and discriminatory. I came in to cash a check, a process I have undertaken without any issue at various other institutions. Despite having a corporate credit card with Bank of America, the banking managers treated me with suspicion and disrespect. They insisted on verifying the check, as if they had doubts about its legitimacy, despite my having the pay stub as proof. They made a single attempt to contact my employer and claimed they couldn't reach them. As a solution, they decided not to cash my check. When I provided them with the direct number to our payroll department, they still refused to cooperate, citing some vague limitation within their system. This entire experience left me baffled and humiliated. I have never encountered such unnecessary obstacles while attempting to cash a check, especially one for an amount I have previously handled without incident elsewhere. The manager overseeing this debacle was an older white woman, which makes the situation feel like a clear case of discrimination. It's disheartening to think that in this day and age, we are still confronted with such blatant forms of bias and mistreatment. I urge Bank of America to take a hard look at their practices and ensure that all customers, regardless of their background, are treated fairly and respectfully. No one should have to endure the distress I faced during my visit. Discrimination has no place in any institution, especially one that claims to uphold the values of customer service and integrity.
Sep 5th, 2023

Nov 23rd, 2021

•Stole $300. deposit from secure credit card •Stole $1,500. from checking account *Legal remedy (chain of command)... 1. CFPB (file complaint) 2. OCC-Office of Comptroller and CAG (file complaints) 3. Social Media exposure 4. Federal District Court (personal injury, tort claim) 5. Appellate Court 6. Court of Appeals 7. US Supreme Court
Aug 26th, 2020

Manager - horrible representative - took 45 minutes to not handle the situation and was making up bank rules as he was telling me I could not cash a  BoA check unless he spoke to the client on the phone (in California) and I needed to be also onsite when that happened.      Went to another branch and was in and out in less than 5 min.    This guy was on a power trip,  was late arriving to open the bank and took 15 minutes just to get the cash drawer wheeled over after opening thd safe.   2 others worked there (he was ordering them around do this or that in a very condensending manner).  Overall rude and should not be a manager compared to other BoA locations this guy did not fit what you would expect.    I asked his name but refused to give it and mumbled something like DEAN under his breath.
Sep 7th, 2022