Umpqua Bank

Oct 8th, 2022

The atm at the greenwood location is not accepting deposits. Their solution is to use the depository which requires you to touch many things and feels inconvenient and not covid safe. There is a spot for envelopes and a pen that is difficult to access without touching your hand to every surface- then you have to lick the envelope....no thank you. Please update your services....I just can't even....it's anxiety producing and feels archaic.
May 6th, 2020

Very friendly and knowledgeable, helpful staff, specifically the branch manager, Cody. After answering all of my questions, and offering additional guidance, i felt like I'd found a good group of people and good company should we wish to continue business with them. Free coffee and yummy teas are a bonus!
Nov 6th, 2018

I needed two pages notarized for my mortgage company and called the Greenwood branch because I have an account at Umpqua and it is close to me. The guy that answered wasnt very friendly and acted like I was asking a lot. He said he had to check and would call me back. An hour and a half later (not exaggerating) he calls back to say they couldnt provide notary services because my mortgage isnt with Umpqua??? I called Chase where I have another account and they happily worked with me free of charge. No one had to ask, and Chase didnt even charge me. Ive had excellent experiences at the Northgate branch, so it is sad that the Greenwood branch experience has convinced me to close my account at Umpqua. Incompetency and rudeness are expected and tolerated at some businesses, but a bank is not one of them.
Jan 18th, 2022

I just come back to this location due to timing. I purposely arrived 2 mins before close. This time there was a sign on the door saying we only let in one person at a time due to COVID 19. Nobody was inside except the two employees. I waited patiently and he opened the door at 12:59. By the time he ended his speel it just turned 1PM. He didn't know why Or that I even was aware of the EXACT TIME, OBVIOUSLY.... He then lied right to my face and said at 1PM he cant process any transactions in his computer. I know that's a lie because my normal branch does it after close every time. I'm very busy every day so I get to my normal branch 5 or 10 mins b4 close from time to time. They even would probably unlock the door to let me in. This branch is nothing like Northgate. It used to be but in the last year just this one Greenwood Ave N branch needs A LOT OF WORK. THE NORTHGATE BRANCH REMAINS TO BE AWESOME or I'd take my personal as well as my business accounts and go elsewhere.....
Mar 27th, 2020