Bank of America (with Drive-thru ATM)

Gita Aria _{on Google}

Mar 29th, 2024

I am a platinum honored Bank of America client for over 20 years now. I've never seen any banker talking to the clients like this. Even worse, you shouldn't expect any respect in this branch specially with the bank manager; Nga Tran, who doesn't even greet you nor look at you when she meets you nor even greet you and welcome you even for the very first time. She acted rude and unfriendly and doesn't allow me even finish my sentence. Very dissatisfied with this branch.

Steve Taylor _{on Google}

Oct 18th, 2023

Nice fast service

Armine Adamov _{on Google}

Aug 31st, 2023

I have mixed feelings about Juanita Branch Bank of America and it's based on 2 different experiences.
The external small business support was good, I could see that the representative really wanted to help us during this tough economic time.
The branch experience is a completely different story and I have been a customer for 20 years and seen this bank at its best.
We received a chargeback and could not send a fax from our fax machine as Merchant Services fax was not responding. It was not going through for several days.
Called the Merchant Services Help Center and they advised a different fax which did not work either. Called again and they told us to go the Bank of America and fax it from there.
The bank teller faxed and told my husband that it went through and that they do it all of the time, except it did not, so our claim was closed and we lost 100 dollars.
Bank of America did research and found out that the fax failed 3 days later. At least they were honest about it.
Called Merchant Support they refused to help and were not willing to take responsibility, nor in good faith refund us 100 dollars, on our first chargeback. There was no sympathy no understanding.
I"'m not sure what the purpose of them collecting fees on Credit card payments is if they do not back you up at all. Why indicate that documents can be faxed, when your fax machines are not working because tech support is not doing it's work?
The rep at the Merchant Center Level 2 did not even want to bother to contact Tech support and investigate the technical problem.
Obviously, I could not get through and so did Juanita Branch. Instead, I got blamed for not utilizing online submitting of the 14-page document.
FYI, with PayPal and Amazon Pay, on chargebacks, I only need to provide the tracking number and proof of delivery - that's all. Here it was a 14-page document (very detailed form and every proof there is that I'm not a fake online seller). Not even counting time spent on the phone and back-and-forth communication between all parties.
So for self-justification and due to corporate denial, I was blamed that besides a Credit card ID, Expiration, and 3-digit code, I did not require additional proof (like a face scan, and cell phone fingerprint).
Boy was I happy to read the 31-page document on how to set it up just for Visa and I'm sure 60 yo grandma buying a baby outfit for her granddaughter on my website, will be thrilled to do all of these additional verifications.
Why did not anyone bother to give me a heads-up, when I was setting up a Merchant account, that support on chargeback will be poor?
Still waiting for a reply to my last letter from Merchant Services.
The second experience, the same week:
I needed Notari on my disabled child form for disabled parking permit reasons, which Bank of America offers for Free to its business accounts.
One trip to be told to schedule an appointment. Another trip to come and learn 15 min later that without Face ID, they will not notarize anything and we need to get ID from the Driver's License department.
Bank of America Juanita refused to accept Birth Certificates, or high school IDs which both are Legal Documents, with the last one issued by a government facility - the school.
We went to the alternative place and within 5 min I got our notari signed, all in one trip.
I heard on the news that Bank of America in general is not doing well, and I just learned exactly why. Lack of leadership and Bureaucracy.
I am disappinted, because I know how nice this bank used to be. I"m sharing this feedback in hope it gives headup up to some costomers. Back in old days professionalism was high at this branch, not anymore. Tellers used to smile here, not anymore.

Tatyana Gvelesiani _{on Google}

Aug 19th, 2023

Not a welcoming environment and the manager of the bank is very rude.