Wells Fargo Bank

Thank you Totem Village Wells Fargo team for you kind and help customer service. A special thank you to the manager, Mr. Shen for his expertise and relational customer service guidance.
Jan 23rd, 2024

Aug 18th, 2023

Went in today to deposit cash, which was mostly 10 dollar bills and I had a lot of them, therefore, I went to see a teller to make the transaction quick and to have some human contact since we dont have much of that nowadays, but instead, I got sent to the ATM and I was asked if I needed help navigating the machine. Surely, it took 3 log-ins to deposit my money. So I was right, it would have been quicker if the teller actually did what she was getting paid for instead of delegating her job to me.
Jun 27th, 2023

I felt uncomfortable coming in here today. I have been coming here since I was a child with my mom and I usually don't feel put out on wait when I walk in and I'm the first to stand in line. This lady takes someone waiting in the chair first and the amount of time they took was around 9 minutes. They were having a friendly talk but I had to get going since I find my time valuable. The total amount of time I took was around 3 minutes. There was another teller there but she was on training. I would suggest that if people are being put on training someone should always be with them no matter what. I would be more than happy to wait a line where people are equally being taken one by one and having the time respected equally for everyone.
May 5th, 2023

Very unprofessional talking with a person!.Because of this bank negligence and there unprofessional people who dont know how to do there jobs we are in insufficient funds and already unable to pay bills ,services for our company and personal !!.Because of a teller and a manager who authorized a deposit in, they marked it withdrawal in the same time with a same check number and funds and was appearing like they take the money and just they use our funds more than 13 days without a response to a claim that we filed!.Very frustrating and such a bad and worse brunch this Wells Fargo,in Totem Lake,Kirkland,Wa!.Unbelievable and unfortunately we ,the people are suffering because of their mistakes!
Mar 15th, 2023