Boost Mobile

Was having a hard time with the new app and voicemail and the girl daisy that works there helped set everything up and was super helpful and patient thanks!
May 20th, 2023

Charged me 35$ to activate phone I purchased on boost mobiles website. Phone would not activate, even after I called customer service. I was told to take it to the boost store and get a new sim card. Phone cost 20$ but 35$ to activate, what a joke.
Apr 19th, 2023

Horrible customer service. Came in to buy a sim card. A lady was not helpful at all. I guess she was to busy eating her food to help us. She wanted me to buy a phone in order for us to activate a sim card. She finally sold me the sim card. She didn't give us any help on how to activate the sim. I call customer service. They said that the people in the shop should have activated the sim. I had to call two phone numbers in order to hear she sold me the wrong sim card. I will not buy from this company again.
Apr 15th, 2023

I'd like to thank Rafael C. For his amazing customer service! You made our day again thank you! Now I can use my new phone thanks to you! Boost you have an amazing team in Bellingham, WA. Wanted to add a thank you to Fernando and Daisy 2/8/2023. You guys did everything you could wish we could've fixed my phone but I do appreciate you trying. Thank you.
Feb 17th, 2023

The store itself is a joke. Indifferent employees every time. Only the young guy who works there is responsive without an attitude. Today I went in to talk about voicemail issues I was having and the woman behind the counter was indifferent at best. When I came in she asked me how I was doing and I said I would have been better if you'd answered your phone about an hour ago when I called. I left you a message to call me back. She said you know sometimes, we get to take a lunch. And boy did she have enough food behind the counter to prove that point. For an hour and a half with no call back? She made me feel stupid by saying I should have downloaded the new voicemail as prompted. So she did it for me and I thanked her. The voicemail app seemed to be working, she tested it although without any sort of interest. I got to my car, checked my voicemail only to find that the 88 messages I had saved were gone. Vanished. Into The Ether. Then I remember that's what happened last year. You would think they would know that at the store that when you download the new app everything else disappears. Nowhere does it say anywhere in the promotional materials online or otherwise that you should back up your information before you download the new app. Shame on you Boost Mobile. And especially the Bellingham Washington Boost Mobile Premier store.
Feb 11th, 2023