La-Z-Boy Home Furnishings & Décor

Jeyson was very nice and awesome!
Apr 9th, 2024

Mar 24th, 2024

Anna S. Was super helpful. She explained everything that we had a question for and helped us pick fabrics. Checkout process was super easy. We did not finance so no experience there. Very pleased!
Nov 18th, 2023

The furniture is high quality and the atmosphere is good for shopping. My only complaint is the long wait to get my furniture. It takes months after purchase to get a delivery date.
Nov 18th, 2023

My fianc and I went to lay z boy in Woodbridge VA today to look at furniture due to their Veterans Day sale. The customer service was horrible. No one said hello, good afternoon, welcome to la-z-boy, can I help you find something.. NOTHING. We were in there looking at furniture by ourselves for 15-20 minutes. There were three reps on the floor and I later found out two of them were managers. They were talking amongst themselves and not paying customers or this customer any attention. One of them walked by us and looked at us a total of three times and said absolutely nothing. After 15-20 minutes we decided that we would NOT spend any money in that store or with this company. When we walked past all three employees, the female employee said something like did you find everything okay? My fianc said absolutely nothing and I just said yea and kept walking. As we were walking towards the exit, two women and a man of opposite skin complexion walked in and walked to the middle of the store and guess what? Someone instantly walked over to them and inquired if they needed assistance. My fianc who is a veteran was beyond disgusted. I kindly walked over to a gentlemen who was sitting behind the fabric table and asked if he was a manager. He answered no and stated that there were managers at the back of the store. I then explained to him how the piss poor customer service displayed to my fianc and I was grossly disrespectful and that I we would never spend a dime in that store. He stated that he wasnt a floor rep but would assist me. I kindly said no thank you. If I were to purchase, it would be online or I would go out my way to go to another store to spend my money. I am not saying anyone was racist because there was a young African American male employee amongst the three that exhibited horrific customer service. But I will say that the way the other family was assisted as soon as they walked in the store is a representation of something. What a way to thank a veteran for his services on Veterans Day. I truly hope this is not the collective representation of La-z-boy as a company.
Nov 27th, 2023