Enterprise Rent-A-Car

Service was great. The vehicle provided was impeccably clean.
Mar 15th, 2024

In person was disappointed
Dec 12th, 2023

I had an awesome and seamless experience! Janelle is amazing employee- very friendly, and explained everything perfectly. She deserves a raise and a promotion for providing and excellent and efficient experience!!!!
Nov 19th, 2023

Nov 2nd, 2023

ENTERPRISE YOU GOT TO DO BETTER!!!!!!. Your customers shouldn't be responsible for your insufficient of vehicle shortness. I got a rental car through my insurance untill my vehicle was repaired from the same location where my vehicle was in for repair. When i went to get the rental, the agent asked me how long it was going to take for repair. I informed her they told me minimum 2 weeks. She then gave me the ONLY 2 option of vehicle. One being small car and the other being suv. I request if she have other options since i have kids and car seats won't fit in the smaller car she had and the suv was to high for me to get in and out off. However, i was told they have no vehicle avaliable. After being there for 3 hours i was exhausted and very disappointed with my options of accommodation i settled with the suv. I was never informed about the price or the insurance coverage situation. All i new was my insurance was covering my rental and i got a rental from Enterprise. My vehicle compilation date was being extended. I get a call from Enterprise telling me that i need to return the vehicle although my vehicle wasn't completed. I was told my insurance had reached the maximum they cover. I called my insurance, i was told the same thing however, Enterprise was charging me the highest price since the car was an expensive car. I called Enterprise to let them know how i never requested nor wanted that vehicle but because they didn't have any vehicle i had no other option. Also, the agen never communicated that part with me and now I'm left to pay for the rental out of pocket. I am very disappointed and levied at Enterprise. We shouldn't have to pay because you don't have vehicle to provide nor for your employees not communicating enough so we as customers know what we dealing with. This will be the last time i will be dealing with Enterprise.
Feb 20th, 2024