Wells Fargo Bank

Clearly they prefer to help they own. Enough said. Smh
Jan 13th, 2024

Extremely slow service with managers/other staff in rooms with closed doors. Nobody seemed willing to help when I was making a sizeable withdrawal. I waited for over 20 min with only 1 cashier and I was the third customer. Finally a new teller arrived, but when I got up there she needed change. When I asked what we were waiting for she said to get change. I asked cant anyone help you get change and she we just had to wait for all the other customers to be taken care of before they could help. I went to the roll and started asking the other workers if they could help her. Very poor customer service
Jan 7th, 2024

This is without a doubt, one of the WORST Wells Fargo branches that I have EVER dealt with. DO NOT GO TO THIS ONE. I previously had a problem with this branch scheduling an appointment with me and then not having a qualified person available for what I had scheduled. I stopped going there for several years. Recently I made the mistake of going back to this branch and immediately experienced problems again. If you MUST bank with Wells Fargo - first of all, check out other banks - you can do better! And secondly, SKIP the branch at 7202 Midlothian Tpke! Go to Forest Hill or Jahnke Rd instead! They do a much better job of treating their customers with care & respect and handling accounts properly.
Dec 4th, 2023

They need to change I dont understand why is so slow on drive thru spent one hour to get service and there are 2 people on the windows it doesnt make any sense why they take to long yall need to find people who want to work or closed this branch unbelievable.
Nov 30th, 2023

The level of slow place this bank operates at is UNREAL why are we waiting a half hour in the drive through ???? Cant wait to switch back to Bank Of America
Jun 30th, 2022