Sheraton Norfolk Waterside Hotel

Dear Tracy Gibson,Thank you for taking the time to share your experience with us. We are grateful for your support and look forward to hosting you again soon.Best,Rone MiddlerGeneral Manager

Dear Big Beezy,We appreciate your valuable feedback regarding your recent stay. While we acknowledge that there were some areas for improvement, we are delighted to hear that your overall experience was pleasant. Your kind words are greatly appreciated and we look forward to the opportunity of welcoming you back again soon.Best,Rone MiddlerGeneral Manager

Dear Jahsain,I am truly dismayed to read about the challenges you encountered with the TV in your room during your recent stay with us, and even more so that we failed to address this issue to your satisfaction despite multiple requests. It's incredibly disheartening to learn that our response was not up to the standard we strive to uphold, particularly during a time when we were implementing new TV upgrades to enhance our guest experiences.The inconvenience and frustration you must have felt over the past two days without a working TV, compounded by the lack of a satisfactory resolution, is not something we take lightly. We aim to ensure all our guests have a comfortable and enjoyable stay, and it's clear we fell short in your case. Your feedback also highlights a need for us to revisit our room amenities and overall aesthetic to meet the expectations associated with the Marriott brand, which we know many of our guests, including yourself, are deeply loyal to.Please rest assured, we are taking immediate steps to address these concerns. We are reviewing our current upgrade process to prevent future disruptions and ensure our team is better equipped to handle guest requests promptly and efficiently. Additionally, we will use your comments as a catalyst for discussions around updating our rooms and facilities to better reflect the quality and comfort our guests deserve.While I understand no form of compensation was requested, I want to extend my heartfelt apology for the inconvenience and disappointment you experienced. We are committed to learning from this and making the necessary improvements.Thank you for bringing these matters to our attention, and I hope we will have the opportunity to restore your faith in our hotel in the future.Sincerely,Rone MiddlerGeneral Manager

Dear RUEL DECREPITO,Thank you for your high accolades! We loved hosting you and hope to see you in the near future. Best,Rone MiddlerGeneral Manager

Dear Rochelle Robinson,Thank you for taking the time to share your positive feedback regarding your recent experience with us. Your kind words about our dedicated associate, Mimi, are greatly appreciated. We are delighted to know that you were satisfied with the service provided and we look forward to welcoming you back again soon for another wonderful stay.Best,Rone MiddlerGeneral Manager