FedEx Ship Center

Just use ups
Apr 1st, 2024

Mar 26th, 2024

I had a terrible experience with FedEx. They consistently fail to deliver packages on time and lie about attempting to do so. Despite my husband working from home and having a Ring doorbell to monitor visitors, they claim to have tried to deliver packages when they clearly have not. Not only have they delivered packages to the wrong address in the past, but they also falsely claimed to have attempted delivery without actually doing so. I received a notification that my package was being held at the Herndon location, only to find out upon arrival that they had no idea where the package was because the driver forgot to scan it. This level of incompetence is beyond frustrating and disappointing, especially considering I paid extra for timely delivery. I have never encountered such issues with UPS, who are always reliable and punctual. It seems like FedEx has serious management issues, as their employees are clearly not trained properly. I will be sure to request that the sender never uses FedEx again, or I may even cancel my order altogether. Fedex's consistent failures have left me with no choice but to seek alternative shipping options.
Mar 21st, 2024

I bought a product under a free 2-day delivery offer. The original order was placed 3/12/2024 and scheduled to arrive 3/15/2024. I received notification of a delay and that the new delivery date would be 3/18/2024. I waited until the end of the day, and no update. I called FedEx, and was told it would be made priority and arrive 3/19/2024 (today). Since I had not received any notification with an update (still had scheduled date 3/18/2024), I reached out again and they assured me they had contacted this location and it was on the vehicle to be delivered today before 8. The package does not require a signature, and weve been home all day (we also have cameras). At 7:57PM, while sitting right here near the door, a notification comes through saying a delivery attempt was made (untrue). Why would there be an attempt if it states a signature is not required? I call again, only to hear the same we apologize and can assure you it will be delivered the next business day. I cant trust the information they provide. The initial delay was understandable, but now 3 days in a row being told we can assure you your package will deliver the next business day. I really hope the shipper did not pay extra for the 2-day shipping, and I will be reaching out to them advising.
Mar 19th, 2024

Good experience and no lines.
Mar 14th, 2024