Hampton Inn Hampton-Newport News

I was very disappointed in our stay here. I requested a late check out due to our son graduating from Fort Eustis. I spoke with four different people, each saying they couldnt authorize this and pointing me to the next person. No one ever offered to reach out to the manager. I even shared that as a Diamond member, one of my perks is late check outs and was told this Hilton doesnt honor this. We were asking for two extra hours but was told my option was to pay for an extra night. Rooms: Carpets and showers were unkept.
Mar 7th, 2024

Mar 1st, 2024

Feb 12th, 2024

This place could use some upgrading. Our television did not work. They would not switch out rooms. We had to wait hours for the maintenance man to come into work. Mediocre breakfast.
Feb 7th, 2024

DO NOT BOOK HERE IF YOU ARE A SMOKER!! I BOOKED A SMOKING ROOM AND WITHIN A HOUR THE SMOKE ALARM GOES OFF! THE RUDE GENERAL MANAGER TUESDAY CALLS THE FIRE DEPT TO TURN ALARM OFF AND SAID I HAD TO VACATE THE PREMISES IF I CHOSE TO STAY I WOULD BE CHARGED $250! FIRST OF ALL WHY ARE THEIR ALARMS SO SENSITIVE BECAUSE I SEE ALOT OF REVIEWS THAT STATES THE ALARMS ALWAYS GOING OFF! I ASKED HER TO SHOW ME A POLICY THAT STATES IF YOU MAKE THE SMOKE ALARM GO OFF FROM SMOKING IN A SMOKING ROOM YOU HAVE TO VACATE! SHE COULDNT SHOW ME ONE BECAUSE THERE IS NOT ONE! SHE LIED TO CORPORATE TOLD THEM I WAS TOLD ABOUT THE ALARMS WHEN I CHECKED IN AND THAT IT WAS ON THE RECEIPT WHICH IS A ANOTHER LIE! REFUSED TO GIVE ME A REFUND FOR A ROOM I WAS NOT IN BUT 1 HR AND A HALF! GET RID OF YOUR SMOKING ROOMS IF YOU HAVE SENSITIVE ALARMS THAT NOT ONLY DISTURB THE OTHER GUEST BUT GO OFF BECAUSE OF SOMEONE SMOKING! I CAN BURN SOMETHING IN THE OVEN SMOKE MY WHOLE KITCHEN UP AND MY ALARM WILL NOT GO OFF! IM STILL TRYING TO GET MY REFUND FOR THE ROOM AND ALSO THE $50 CHARGE TO CHECK IN WHICH IS ANOTHER NEGATIVE ASPECT!
Mar 23rd, 2024