Loyalty Collision

Amy Sydnor _{on Google}

Mar 7th, 2024

Went here to get a self pay quote on car repair and was floored when they gave me an estimate for almost $6,000 for a simple door dent. Decided to go through my insurance company and their estimate for the entire repair was $1,400. Needless to say I will NOT use this shop for the current or any future repairs. Also found the front counter lady to rather unfriendly and snippy.

Ryan Cheplic _{on Google}

Feb 5th, 2024

Went here twice for my auto accidents that were not my fault Glad they fixed my car like new. Staff is completely friendly! Shout out to Alexandra and Lori!!

Galvin Dhaliwal _{on Google}

Feb 4th, 2024

I must express my disappointment with the overall experience I had with them. Despite waiting patiently for over a month for my 9:15 am appointment, unforeseen circumstances led me to arrive at 9:25 am. Having worked a night shift to ensure I had the day off for this appointment, I was disheartened to find out that I would need to reschedule.
The receptionist explained the policy of allowing only a 15-minute window for appointments, and while I acknowledged my tardiness, I demonstrated that I fell within this timeframe. Unfortunately, she seemed resolute in her decision. In an effort to seek a fair resolution, she asked the mechanic for their perspective, and it was determined that they only allow 1-2 minute delays (changed from the 15 minutes they had told me earlier).
As a physician who comprehends the complexities of scheduling and the occasional need for flexibility in patient appointments, I found this experience particularly disheartening. Despite my understanding, I felt a lack of empathy in this situation. It is worth noting that this collision center is the sole Toyota certified facility under State Farm, making it the only choice for me.
In the spirit of constructive feedback, I hope that the center could consider a more understanding approach, especially when the delay is minimal and extenuating circumstances are taken into account. My next appointment is another month out.

BR3D GLiZZY _{on Google}

Jan 9th, 2024

Nice building ,they 'seem' to be professional. But what's up with the customer service? Walk in and I get ignored for about 10 minutes with the lady right in front of me.