Goodwill of Central and Coastal Virginia

Dear Michelle, thank you for your stellar 5-star review! We're thrilled that you had a great experience at Goodwill of Central and Coastal Virginia. Your support directly contributes to our nonprofit mission of changing lives through the power of work. We appreciate you being part of our journey and look forward to serving you again soon. Happy thrifting!

Dear Adrianne,We apologize for any inconvenience you experienced during your recent visit. Your feedback is important to us, and we appreciate you bringing this to our attention. We will address your concerns with our management team to ensure improvements are made.Thank you for your understanding and for giving us the opportunity to make things right. We value your patronage and hope to provide you with a better experience in the future.

Hi Dave,We understand that pricing is key when choosing where to shop, but we hope you will continue to see the benefit and value of shopping with Goodwill and supporting our mission. Increasing expenses in everyday supplies as well as facility maintenance and transportation/logistics costs directly impact our pricing. Trash disposal, fuel costs and building upkeep of our more than 40 locations have significantly increased over the past several years, and without adjustments to our pricing, these costs are not sustainable.Additionally, as we move to providing more virtual career services and programming in our communities, we must also incur increased expenses associated with the technology, systems, and training to do so.Lastly, and most importantly, increasing the hourly wages of our retail associates is a top priority - so much so that we've raised wages several times over the past three years for our front-line associates. With more than 1,350 associates across central and coastal Virginia, this is the greatest – and most critical – expense we have as an organization.As a nonprofit social enterprise, your purchases and donations help directly fund workforce development in central and coastal Virginia. You can learn more about Goodwill’s mission and hear from some of the people impacted by our work at https://www.youtube.com/goodwillcvandhr.

Hi Karen, we appreciate your feedback and understand your concerns about pricing. We apologize for any inconvenience you've experienced, and we want to assure you that we take your comments seriously. In processing hundreds of items a day, occasionally, errors can occur. We'll be sure to bring your specific examples to the attention of our management team to address any discrepancies and improve our pricing accuracy. We value your support and hope you continue to consider Goodwill as a choice for affordable shopping while contributing to our mission of workforce development in central and coastal Virginia. If you have any further concerns, please feel free to reach out to us directly.

Dear Michael,Thank you so much for your positive review and for being a dedicated shopper at our Goodwill thrift stores! We're thrilled to hear that you've had great experiences with us and discovered amazing finds.When you choose to thrift with us, you're not only finding incredible treasures, but you're also making a direct impact on our community. Your purchases help fund workforce development and training services right here in central and coastal Goodwill. Through the power of work, we are changing lives and empowering individuals to help themselves.If you'd like to learn more about the people we've supported and our community impact, we invite you to visit our website at https://goodwillvirginia.org/about/annual-reports/. There, you'll find inspiring stories and more information about the positive change your support enables.Thank you once again for being a part of our mission and for supporting our thrift store. We can't wait to continue serving you and providing you with more exciting thrifting experiences in the future!Best regards,The Goodwill Team