UFirst Credit Union

Went in to deposit cash into my savings and the teller made me flip and orient all of my bills because he said it would be faster. This is akin to a chef telling a customer to help with food prep because it would be quicker. Ive been to other locations with much more money than I had and I have never been asked to do this before which makes sense, as its not my job to do so. I dont recommend bringing in cash to this spot as the teller will most likely make you do their job for them. Awful customer service
May 17th, 2022

you set up automatic payments, they forget to take the payment from your checking account (while you have the amount in your account settled in time), then they will flag your loan payment as over due and will recommend you to collection office and ruin your credit score. That simple... Happened to me TWICE in last 4 years. Although didn't affect my score last time, I don't need to deal with this nonsense. Each time they upgrade a software, they forget to restart these payments and end up flagging your account. Will take my business somewhere else, ASAP...
Dec 31st, 2021

"Customer Service" means "Lip Service" to this company. If you call them with a problem about your login, they will try to get you to go online. So instead you hold with their message, "Your call is very important to us." which means nothing as they won't answer the call. Then they'll prompt you to leave a number for callback. When you do that, it's gotten you off the phone and they won't call you back. So what you have to do is hold and pray they'll eventually answer because your call really is not important to them at all. Edited: In response to your response, Baloney. You saying you care about my experience is the same as the on hold message saying, "Your call is important to us." This is the same phone service I and my wife get every time we call and it's been this way for months. So I honestly don't believe you because I just don't see real customer service anywhere I look at the credit union that I'm ashamed to say has been my credit union since 1988.
May 9th, 2023

Cindy left me a voicemail asking me to call back to offer me service. When I called back to ask questions, she was irritated and quick to hang up on me. Strange attitude! Hope I never have to deal with customer service again.
Dec 8th, 2021

Their customer service SUCKS! Don't bank here. I got charged hundreds of dollars in overdraft fees and was ridiculed by their collections department when I called.
Sep 4th, 2021