Zales

Never had I ever been to a jewelry store with such wonderful people that listen to what I want. Hayley has been wonderful from start to finish. Thank you guys so very much
Apr 8th, 2024

The store manager Haley is amazing!!!! Shes very knowledgeable and super sweet!
Mar 29th, 2024

Kathy and Sabrina are AMAZING human beings!! What a STELLAR Customer Service experience! Everyone should take lessons from the both of these ladies! Kathy went above and beyond what I ever could have ever expected in helping me get my anklet to fit just right for our trip to Jamaica! Thank you ladies! That had to seriously be one of the best customer service experiences in my lifetime.
Jan 4th, 2024

Kathy was awesome! Soooo helpful!!!
Dec 29th, 2023

If you dont feel like reading all of this, please just know Zales is not the company you should trust. The first time they sent our wedding rings in for repair they were stolen in transit. They made the process a nightmare and left us in the dark too many times. I waited to post this until I was done dealing with them, but the story has to be told. my husband and I brought our rings to Zales for our 6 month inspection. Mine had loose prongs so they recommended to send it in. They also said theyd go ahead and solder my engagement ring and my wedding band. My husband then sent his in as well. It was supposed to be back in 2 weeks. Once they werent here, my husband called to check. It was only then we found out they were lost in transit. turns out they were stolen in transit. We havent even been married for a full year. We havent even paid off the rings yet. And theyre gone. The package arrived to the repair facility tampered with. Theyve had issues with this in past apparently, and she said that they still never located those rings. They told me theres about 15 other people that they had to inform as well about their missing rings or jewelry. They were the least caring and least helpful about the situation. They didnt provide me any information about tracking number or anything. They didnt tell us if a police report was filed. They put all the blame on UPS. They didnt even try to locate original because they had replacements ready in an instant. They kept pushing us to pick up replacements to the point where one employee called us saying the rings I had were going to be discontinued and sent back by the end of the week if I didnt pick it up. I called 8 other Zales locations, the rings I had were in fact not being discontinued company wide as they made it seem. Corporate was a joke and never helped. The district manager for Zales was also a joke and had to be pushed to call us (shocker, he never did). Zales maybe called us around 5 times to update us and that was after we had to pretty much call every day for answers. Then we were told by a store manager, Haley, we could get a refund if we arent satisfied with their resolution. Their resolution was to give us a credit of $300 to a second band for my set, which the band itself was $600. So they wanted more money from us. I told corporate to proceed with refund and she tried telling me that they do not do that when Haley said they did. Thankfully I had proof I was told they could. I sent in the proof and Priscilla from corporate stated the proof was not valid because there was no sound to the recording. I had to call her and play it for her on my end and she admitted she heard we can do a cash or check refund but stated they still have to look into it. At that point its been two months. So I had my attorney call and once they found out I was going to take them to court and it was going to be a bigger hassle, they finally called saying theyd do the refund. They said itd be 14 business days and theyd call as soon as it arrive. They didnt call to tell us. As one final slap in the face from Zales, they never called us saying the check was in. We called and they told us it is and we could pick it up the next day, even though they were open. My husband and I went immediately to get the check and when leaving Haley told us see you later smiling as if we were happy customers and ever going to step foot in this place again. She did that because there was a customer in there and they surely didnt want others to know of this issue. My husband warned another gentleman in store one time of the horrible customer service and how they lost our rings, and Haley threatened to call the cops for telling the truth. I cannot stress enough DO NOT GO TO ZALES. It is run by untrustworthy people and it has been a nightmare. They gaslight you until no end and they could not care less about you or your sentimental jewelry.
Feb 15th, 2024