Enterprise Rent-A-Car

Bob C _{on Google}

Apr 4th, 2024

I will be arriving in Taylor next week and have a reservation all confirmed by this location. Plus, they said they would be able to pick me up and bring me to get my car and bring me back when I return the car. Each time I've called, I've had a pleasant and informative conversation. One time, there was no answer, but I understand busy times. I will post more as I get closer to 'pickup day'.
Pickup Day: Received call about potential delay in receiving vehicle, but when ready, someone would pick me up, which they did. Received vehicle at reserved time. One thing people need to understand about small car rental businesses as opposed to the large ones at the big airports. A small business such as this has a limited number of vehicles and may have none available until some are returned. If you make a reservation, call a day or so ahead to confirm. Staff are extremely accommodating and will give a courtesy call to let you know when your car is ready. You may have to wait there if you just show up. In my case, I received a second call saying someone was on their way to pick me up with my car. The entire 'sign here' process with Ann was pleasant and personal.
I'll add to this after 'drop-off' day.

Kylahn _{on Google}

Mar 24th, 2024

I reserved a car and I was late 15 minutes because of traffic beyond my control. They had already given away the car before I got there.
The man that was there was very rude telling me is that your ride you better hurry up and catch them
The only thing they had left was a truck for 200 dollars a day. If I could do 0 stars I would. Very poor customer service.

Denise Samaniego _{on Google}

Mar 9th, 2024

I made a reservation on Monday for today pick up. I called to confirm and it was confirmed by the representative. Get to pick up car and they have nothing available. The worker states he knows nothing and can't tell me anything tells me to call another location. This is ridiculous especially when everything is confirmed. Oh but let you bring back the car late or with a scratch bet they know how much to charge. I'm left having to call around to find me something from other locations. Worst experience ever!

Koua Her _{on Google}

Mar 8th, 2024

The team specially Siden and Ann were extremely professional. Excellent customer service.

Mary McDough _{on Google}

Mar 1st, 2024

The wait time to answer the phone was crazy! I'm not talking about the good crazy either. Almost 20 minutes of waiting just for the call to be disconnected. Looks like I'll have to wait and find someone else to get a rental car with. Thanks Enterprise for leaving me without a car!