Banfield Pet Hospital

Always friendly, courteous, and very professional!
Mar 18th, 2024

They need to update what they say on the internet
Mar 13th, 2024

Mar 10th, 2024

Very friendly and understanding staff. Very welcoming to my anxious doggy. They explain everything with patience and detail. I'm comfortable leaving my baby here for his dental work. Still true after a year, love this place.
Mar 7th, 2024

Avy had an appointment for Oct 20 @ 11am. I was informed that since his appointment was at 11 I would have to drop him off prior to that. I dropped him off at 10:30. His appointment was for vaccines and his physical exam. I asked at which point I should expect to pick him up and I was told after 2 maybe closer to 3. It seemed a little bit long for a couple jabs and a physical exam but okay maybe theyre just monitoring him afterwards to make sure hes fine. I called at 2:30pm asking if he was almost ready to be picked up. I was told he hasnt been seen yet and the vet got behind with surgery and quality of life case. I get it. I work in medicine so I understand delays. Every pet parent has the right to know if things are running behind. But a 3.5 hour delay after the scheduled appointment is unacceptable. No human patient would wait that long without walking out. It is not fair to the animal. They dont know what an animals history is with environments like that. I was furious. I immediately got in my car and picked him up. I got there and was told the same thing. I mentioned I would rather bring him home than have him wait more there. The representative I spoke to had him back out quite fast. Hes never going back there. Im so grossly disappointed and will be looking at other animal hospitals. Our initial visit there last year was amazing. He was great and they handled him really well. It was the reason we went back today. Never again. Feb 13/24 update: I have sent an email to the address they provided after initially posting my review and corporate directly (via their customer service link) and have not heard back. This is truly disappointing as its not us that they are serving but, rather, our pets, who are our babies on many accords.
Mar 5th, 2024