Emser Tile

S. W. _{on Google}

Mar 7th, 2024

This place has a great selection of tile and the showroom is comfortable. There are too many reviews complaining that, "No one asked them if they needed help", and that's malarkey. It's rarely ever crowed and easy to ask one of the employees questions that you have. I'm an introvert and I LIKED being left alone while I contemplated design rather than get hounded. If I had questions, I simply asked and they answered. They did ask once if I needed anything, if you are wondering.
The bad reviews almost seem fake.

Rodney Alvarado _{on Google}

May 10th, 2023

I work said why side with Annette and she always takes care of me and my customers. From patios to showers. She is the best.

Megan S _{on Google}

Sep 13th, 2023

1. I called to see if I needed to make an appointment. I just wanted to browse their selections. I was told no, if I was only browsing but if I had EVEN ONE QUESTION that I needed to make an appointment because they are SO BUSY.
2. When I dropped in to browse, I was in the store for no less than 20 minutes. There were 3 people standing at the front counter. They chatted with each other the entire time I was in the store but no one even acknowledged my presence. Not one word.
3. I called to schedule an appointment and the girl on the phone told me she was too busy to help me and I could do it myself online. Which I did.
4. The day before my appointment I received a call stating there was a conflict at my scheduled time and could I reschedule. I said I was in from out of town so no. I was told someone would be available during my appointment time.
5. When I arrived at my scheduled time, again no acknowledgment of my presence until I approached the counter. The woman behind the counter then asked me in a rushed tone what I needed and obviously felt inconvenienced by me. They left me standing there with no instruction for 15 minutes. When someone finally came, they asked me to reschedule again and I said no. She half heartedly tried to help me find floor tile first but when she couldnt show me a single piece of 12x24 tile in a color other than grey I decided to leave.
These were the most atrocious customer service representatives that I have ever encountered. I needed tile for my entire home but they must be so flush with business that they dont need someone like me. Ive informed my builder to not use them as a vendor. There are plenty of other excellent tile companies in San Antonio where you dont have to deal with these dregs.