Old Mine Jewelers

Dear Michael,We are truly sorry to hear about the unfortunate experience you had with the necklace you purchased from us. Your satisfaction is of the utmost importance to us, and we deeply regret any inconvenience caused.Regarding your mention of a change in ownership, we want to clarify that while there may have been changes within our establishment, our commitment to quality and customer service remains unwavering.As for your experience with the repair request, we do apologize if our request for proof of purchase seemed inconvenient. It is a standard procedure to ensure proper documentation and to facilitate the best possible assistance to our valued customers.We genuinely value your feedback and would like to make things right. Please reach out to us directly so that we can discuss how to resolve this matter to your satisfaction.Thank you for bringing this issue to our attention. Your feedback helps us improve our services and ensures a better experience for all our customers.Sincerely,Joselyn QuintanillaManager at Old Mine Jewelers(210) 435-5605

Dear Leonard,Thank you so much for taking the time to share your positive experience with us! We're delighted to hear that our team was able to assist you promptly and effectively with the repair of your watch clasp.Customer satisfaction is our top priority, and we're thrilled that our staff's dedication to providing exceptional service has left such a positive impression on you. We're truly grateful for your recommendation and for your continued trust in us for your jewelry needs.We strive to uphold the highest standards of customer service and quality craftsmanship, and it's always rewarding to hear when we've met or exceeded our customers' expectations.Once again, thank you for your kind words and for choosing us for your jewelry needs. We look forward to serving you again in the future!Warm regards,Joselyn Quintanilla 2104355605

Thank you so much for your kind words! We hope to see you again!