River City Federal Credit Union

I would rate this place zero stars if I could. They were always very rude, seem to play favorites among their customers, and the environment is unprofessional in my opinion. A bunch of subpar employees playing with peoples money. They do not know what theyre doing AT ALL. I would never bank there again.
Apr 3rd, 2022

Worst experience ive ever had while trying to get a loan, applied online and never heard back from them, it took them weeks to get back to me, the lady that helped me (think her name was debra or something) she talked so fast and never let me get a word in. kept asking really personal things about me, DO NOT BANK HERE. they take way too long to get back to you, glad i went with Generations FCU, they were super responsive! Go there!
Mar 18th, 2022

I've been with this bank for years, but has changed alot, can't seem to reach anyone just there call service and they cant help with everything so you have to get a call back from a bank member later, plus no after hour number. I've called and asked for ATM daily increase since bank only allows a $500 per day withdraw limit, there i go to get money out from atm and still wont let me get over $500, this while on Vacation has happened twice and they tell you it's good for 24hrs but it didn't work , Ask for a call back on something and took all day or till the next day ,they do offer great car loan rates but disappointed with the communication process.
Feb 22nd, 2022

I joined RCFCU some 10 years ago on a recommendation from my father. After meeting with a banker and explaining my recent bankruptcy, I asked them their policies regarding loans , rates etc. With my chapter 7 just being dismissed I was pleasantly surprised by her answers. Without going over the entire past ten years I'll try and make this short. They were wonderful. I was going through some rough times, yet was still able to borrow from them at a good rate. I was very happy! Over the years after Jamie, (one of the Branch Managers) left, things began to change. She was GOOD! Over the past 3-4 years they've gone from being personable to now having bankers, yes bankers they are not qualified whatsoever. They don't know how interest works, how a check can only bounce twice, and much much more. Banking / Credit Union regulations , policies, the LAW. Might as well be a Wells Fargo customer and be a number....that's what you are today and how much their MO has changed. I have many grievances at this point, but if other members have experienced the same , we may be able to get a class action filed against them. Overdrafts and removing funds from your account with no transfer being set up to do so are my main problems with them. What bank or Credit Union would allow an ACH be presented 10 + times in one month? Charging $30.00 each time. Yes $300 charged and no one thought to call and make me aware, or to offer a solution, i.e stop the auto pay. No No, they'd rather collect that amount on a $40 - $50 auto pay with a balance less than the fees they charged me. I could have paid my creditor in full with those OD fees. I'm not saying this happened on one account. It was on 5 or 6 accounts resulting in over $1000 in less than 30 days...... and nobody thought to call me?? Trust me, the people, even branch managers are simply not qualified to be in their respective roles! They lack basic necessary skill sets but more Importantly with how they address issues or grievances. Not like the old days when credit unions wee personal when banks weren't! For the 10 years i banked there I would have given them very high marks for the first 5-6 years. After Jamie's departure, everything went downhill in a hurry TODAY THEY WOULD RECEIVE THE LOWEST MARK YOU CAN GIVE!! I'm very comfortable in saying DO NOT GIVE THEM ANY CONSIDERATION AS A FINANCIAL INSTITUTION FOR ANY PURPOSE. Checking, savings, car loans, mortgages...NOTHING! Their membership levels I'm sure have seen a sharp decrease in growth and will continue to do so. The person acting as President o this Credit Union must be oblivious to growth, the purpose of a CU, and certainly Customer Satisfaction.
Dec 1st, 2021

Grrr
Sep 12th, 2021