San Antonio, TX Credit Union

Great customer service.

Five stars

I continue to be impressed with the customer service at Firstmark Credit Union. Today I had my 84 year-old grandma with me and we went to two other banks to try to open a ... more

Marcela was very professional when helping refinance my truck. She explained every step thoroughly and answered all my questions. Her manner was friendly and worked in ... more

Josh Rodriguez was a "True Star" as a Professional in all since of the word he was just super helpful and patient with someone whom is 60 years of age an awesome individu ... more

Monique was very valuable, helpful, knowledgeable & patient.

Patricia was very pleasent and informative with her helping us save on our auto insurance, while getting us more coverage for both our vehicles. She is truly an asset to ... more

I am so grateful for the great help I received from Connie Sanchez today at your branch. She was extremely courteous and knowledgeable. She helped remedy a stressful sit ... more

Isaac Bautista was very helpful and answered all my questions I had.

Roxy Del Angel was very helpful and knowledgeable she help me solve my problem I had with my accounts. Thank you so much for your help and support. And Roxy is a keeper ... more

EDNA was absolutely wonderful to work with and very knowledgeable. Thank you for outstanding customer service. She was able to help me with all my needs. Awesome service ... more

I've been a member SSFCU since I move to San Antonio 17 years ago and been coming to the RIM SSFCU since it opened in the Rim. I've always been super pleased with the se ... more

Really treated me with respect and help me the best could this is why I bank with you guys thank you

The young ladies here at security service we're amazing!!! Miss Reyna and miss Stephanie not only helped me with my banking needs Miss Reyna recently helped me get a mor ... more

Misty was superb. Her customer service was excellent. Highly recommend

I went to the bank to help me register for help. Online banking and Miss Claudia Navarrete was exceptional, I am an elderly person and she was very patient with me to exp ... more

This SSFCU Windcrest is the nearest one to our home so we have been customers for many years and have always been satisfied with the service. On Tuesday April 9, my wife ... more

Alexis strait was great! She was so helpful and had great customer service! Best experience ever! We got everything we wanted and more!

Im changing to another financial institution. Im tired of RBFCU taking my money and providing no actual benefit. Im taking my peanuts and going to Discover.

Reason #1 this bank has gotten worse every year: It seems they are trying to discourage you from coming in at all. They give you a generic number to call for every issue. ... more

Second time are you say ATM to deposit money bad mistake kept my money and they say it takes four or five days to get your money back b******* place sucks parking sucks

Such a great help! Definitely recommend!

Excellent customer service

This bank is horrible on the wait time, been here an hour and still cannot get a Spanish representative for our relative. Spoke with another representative to tell her I ... more

Great rates, slow service, sorry app sign in. Have been locked out of app for over a month. Need two devices to enter app

Called 24 hours prior to larger than permitted cash withdrawal through 1800 number. Was told local branch would call when I could receive the funds. Its been 3 working d ... more

How do you lose my $5k in cash? Then proceed to deposit it into someone elses account!! TELLER ERROR, I dont have the name of the individual or I would put them on blast ... more

This location is very convenient. The staff was very helpful and Irene answered all my questions about opening a checking and savings account . Hope to open a youth accou ... more

My experience with this bank for auto loans is terrible they are so unorganized lost tittle now trying to jack up interest rate just because they cant find the tittle I ... more

Stephanie Was very helpful, with everything I needed

Fast and friendly service

Very good service.

Who was the branding expert that thought it would be a great idea to rename sacu to credit human then proceed to replace all the humans with machines

Not a reliable financial institution. Would of been nice to know the status of an loan application. I assume If you cant make any profit from a client dont bother with th ... more

Miss Mendez was ver curious and explained their service in a professional manner.

Our experience was without a dought the best advise we could get. Dahlia Gonzales was/ is a valuable source of information for our needs. We are definitely going to be as ... more

With 3 RBFCU in the south side this is my favorite one , the other one on IH 35 S the newest one is pretty quick and friendly also but the one on SW Military Dr & S Flore ... more

RB really stunk the new card rollout. They killed the old ones before we could activate the new ones and then the new cards issued us don't match the card #'s that online ... more

I caused myself a big headache with my account. Went into the bank and talked to the nicest young lady, she got everything sorted out for me in a flash. Every time I go ... more

RBFCU isn't good at customer service. The call center reps sound like I am a bother when I call in.

Friendly staff and a convenient location for all those that live in Military drive area.

Made a Saturday appointment to give RBFCU my business with home refinance and 2 vehicle refinance just so be sat down in front of a blank monitor and a speakerphone appoi ... more

The ATMs are having issues but still love the convenience of this location.

Hello guys, let me tell you about how did we get here (me and my sister) at: Marshall Rd. location, have been here at RBFCU since 2016. In my opinion these are the Pros: ... more

Had canceled a few items from online shopping about $40 worth and the amount has never entered my account. I had contacted the online store and was told with proof that t ... more

Came here to open a checking and savings person working at the front I think thats his name Hector really rude person seemed like he dont want to be there I didnt wanna d ... more

Horrible experience, I had a 40 dollar check, they charged 5 bucks to cash it, needed my SS# which isn't proper at all a DL should definitely suffice. The lady helping me ... more

This is usually what I thought the best bank to go to but just now I experienced bad customer service. All I ask and wanted was a cashiers check I even wrote the name dow ... more

Best service and excellent location. Plenty of parking.