uBreakiFix - Phone and Computer Repair

Alicia Ayodele _{on Google}

Feb 29th, 2024

I had an awful experience here (Round Rock location). They kept my computer for almost a month to do a Windows reinstall just to tell me that my computer is unrepairable. I kept calling to get updates but received no communication or call backs. I showed up in person and the tech said he had to find my computer and wasnt sure if he had our charger or not. I wish I could give zero stars. It is a poorly run business. I will never return to Ubreakifix.

Melanie Hebert _{on Google}

Feb 26th, 2024

Great experience! The screen on my phone went out, and they had it fixed within two hours. They also went out of their way to get the repair covered by Google, so it was done at no cost to me

Allen Escobedo _{on Google}

Feb 27th, 2024

Edit Review -
For clarity, I did not want the entirety of my previous review to crowd a screen because long story short, it appears as though my Flip was not able to be fixed. I appreciate the clarity from a couple people at this location and the district manager but that wont go as far as higher reviews but I will still acknowledge there are reasonable people at the helm here and there.
I hope at the very least I am able to retrieve my phone in basically the same state as before as there are a couple things I was not able to backup in time nor did I think would be in danger of being lost when I was initially told 4 hours for same day repair but thats entirely on me.
Ill appreciate if at the very least this shop could front (or get Samsung to front) a replacement and unless the phone is fixed up that I am not charged, but as it stands, I think the solution going forward will be either to go through Samsung directly if phones are purchased from them as mine was, or scrounge secondhand for a backup.