Pronto Insurance
-
1700 E Palm Valley Blvd
Round Rock, TX 78664 - 512-310-7500
Hours
Chamber Rating
-
Daniel Lay
It's been 70 days since my accident and Pronto is dragging out the repair. Remember, if Pronto does this to you, directly file a complaint with the Texas Department of Insurance.
May 28th, 2023 -
Ale Heredia
Horrible experience and the nightmare is still ongoing. I got Pronto April 16 (2023) knowing that their coverage was not the greatest in the market. I was trying to save money so the price seemed economic. Upon signing up their system double charged my card (110 + 110). The following day after adding the insurance info to my Uber and Doordash accounts, I'm notified by these accounts that my insurance info is not being accepted by their system. I called Pronto to one of their 3 locations in AUSTIN and they inform me that they don't have coverage in Travis county. This caught me by surprise because their system never mentioned this when I signed up and because of the locations they have in the city.. it didn't make sense. I asked them to cancel the policy and process both refunds. The insurance situation caused my Uber and Doordash accounts to be deactivated (doordash acct is in 3 month lock) because adding and removing the insurance info was flagged as suspicious activity..I finally got my Uber back on 5/18. That means I was w/out work for like 3-4 weeks. Their double charge when I signed up and being without work afterwards affected my rent payment, light payment, groceries.. the refund for the double charge was finally processed on 5/3 this was 18 days after it had been originally charged. I called in again to ask what was happening with the second refund and demanded this was processed immediately because I had already waited more than their "7-10 days" they said they would report my account to be reviewed since I had been waiting so long, for it to be expedited and that someone would contact me - that did not happen. Finally on 5/18 I received a check in the mail dated 5/16 meaning they waited a whole month from when I canceled to issue it out.. now Walmart, Heb and other places have not allowed me to cash the refund check because it "cannot be read" and others because it's an insurance check.. its was only 110 for them but for me it cost me over $1,000 in overdue fees, lost wages and lost time. I'm still trying to see what to do with this check.. I'll probably frame it as a reminder that "cheap isn't better".
May 22nd, 2023 -
Gilbert Mendez
Great and low insurance
Mar 4th, 2022 -
Farrah
Always nice and friendly and affordable!
Sep 12th, 2021 -
Azucena Solis
May 8th, 2021
Contact Info
- 512-310-7500
Questions & Answers
Q What is the phone number for Pronto Insurance?
A The phone number for Pronto Insurance is: 512-310-7500.
Q Where is Pronto Insurance located?
A Pronto Insurance is located at 1700 E Palm Valley Blvd, Round Rock, TX 78664
Q What is the internet address for Pronto Insurance?
A The website (URL) for Pronto Insurance is: https://www.prontoinsurance.com/agentdetail/round-rock-auto-099
Q How big is Pronto Insurance?
A Pronto Insurance employs approximately 20+ people.
Q What days are Pronto Insurance open?
A Pronto Insurance is open:
Monday: 9:00 AM - 6:00 PM
Tuesday: 9:00 AM - 6:00 PM
Wednesday: 9:00 AM - 6:00 PM
Thursday: 9:00 AM - 6:00 PM
Friday: 9:00 AM - 6:00 PM
Saturday: Closed
Sunday: Closed
Q How is Pronto Insurance rated?
A Pronto Insurance has a 4.2 Star Rating from 53 reviewers.
Hours
Ratings and Reviews
Pronto Insurance
Overall Rating
Overall Rating
( 53 Reviews )Daniel Lay on Google
It's been 70 days since my accident and Pronto is dragging out the repair. Remember, if Pronto does this to you, directly file a complaint with the Texas Department of Insurance.
Ale Heredia on Google
Horrible experience and the nightmare is still ongoing. I got Pronto April 16 (2023) knowing that their coverage was not the greatest in the market. I was trying to save money so the price seemed economic. Upon signing up their system double charged my card (110 + 110). The following day after adding the insurance info to my Uber and Doordash accounts, I'm notified by these accounts that my insurance info is not being accepted by their system. I called Pronto to one of their 3 locations in AUSTIN and they inform me that they don't have coverage in Travis county. This caught me by surprise because their system never mentioned this when I signed up and because of the locations they have in the city.. it didn't make sense. I asked them to cancel the policy and process both refunds. The insurance situation caused my Uber and Doordash accounts to be deactivated (doordash acct is in 3 month lock) because adding and removing the insurance info was flagged as suspicious activity..I finally got my Uber back on 5/18. That means I was w/out work for like 3-4 weeks. Their double charge when I signed up and being without work afterwards affected my rent payment, light payment, groceries.. the refund for the double charge was finally processed on 5/3 this was 18 days after it had been originally charged. I called in again to ask what was happening with the second refund and demanded this was processed immediately because I had already waited more than their "7-10 days" they said they would report my account to be reviewed since I had been waiting so long, for it to be expedited and that someone would contact me - that did not happen. Finally on 5/18 I received a check in the mail dated 5/16 meaning they waited a whole month from when I canceled to issue it out.. now Walmart, Heb and other places have not allowed me to cash the refund check because it "cannot be read" and others because it's an insurance check.. its was only 110 for them but for me it cost me over $1,000 in overdue fees, lost wages and lost time. I'm still trying to see what to do with this check.. I'll probably frame it as a reminder that "cheap isn't better".
Gilbert Mendez on Google
Great and low insurance
Farrah on Google
Always nice and friendly and affordable!
Azucena Solis on Google
Overall Rating
Overall Rating
( 53 Reviews )Write a Review
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