Chase Bank

Last Friday I arrived 10 minutes before my appointment and I had to wait almost 30 minutes for the Representative to come, they told me that she was running late due to traffic... Guess what? Today, Monday, I had another appointment, I arrived 8 minutes late due to traffic as well but the Representative was already gone for lunch and 2 minutes after, she came back and had the audacity to tell me that manager decided not to take me because I was late. Definitely very inconvenient, and very non-willing to help at all. I saw her face throw the window when they told her that I was already there and she just didn't want to take me ALTHOUGH I WAITED 30 MINUTES FOR HER ONLY 3 DAYS AGO. Appalling customer service.
Mar 10th, 2024

I prefer them
Feb 25th, 2024

Veronica was helpful but had a very unsettling attitude
Nov 12th, 2023

Spent hours working with the branch manager and employees to deal with an issue that was 100% chases problem. They sent me an escrow reimbursement check, which I deposited into my account. Turns out that the check that was issued from Chase and deposited into a chase account, was actually canceled because they had to re-mail the check. I ended up taking on the penalties for the canceled check. The branch manager would not cancel fees, and work with me as a customer. We have been banking, and have had multiple mortgages with Chase, and this was the most frustrating event of the last 15 years. Would go back to this branch to work with anyone.
Oct 17th, 2023

Not helpful at all, came into make a new account and all bankers were
Oct 13th, 2023