Chase Bank

I've been banking here since we moved to Texas some years ago, and our experiences have been uniformly positive. Very friendly and capable staff, allied to a great location, make this our primary bank branch for anything we can't accomplish at the ATM or online.
Apr 2nd, 2024

Horrible customer service!
Jan 18th, 2024

Jan 5th, 2024

no customer service at all... special one of your agent was so judgmental about me, she has no right to judge my life and my family member....more chase bank need be closed down for business with this kind customer service. Robot does not judge people.
Dec 18th, 2023

I've been banking with Chase before it merged with Bank One, or more than 20 years, and using the branch on Long Prairie most of that time. After my last three experiences in the bank I have decided that I'll never darken their door again. There is absolutley no service provided at this location. On my most recent visit on Friday, Sept 22nd I was there because I needed to order checks for a new acct I recently set up (at another branch because this one didnt have time to help me). There was one teller in the back that was busy(very unusual layout), several "bankers" in the various offices that were not assisting customers, and one guy that was in the lobby helping someone but he never even looked my way. One guy (Marco) stood up, walked out of his door, looked at me waiting in the lobby and turned the other direction without so much as acknowledging that I was there. I was seen by no less than three employees and no one spoke to me or acknowledged my presence in the lobby. Marco, the answer to your question of a few weeks ago when you called me about becoming a Private Client, is no! If you cant even say hello and offer to help me with a simple need, I'm not going to entrust you with my investments.I left the branch pissed for the third time and vowing to never return. We will be considering moving all of our banking elsewhere. I think what added to my frustration is that I had just visited my credit union a few minutes before, where I was greeted by name and was in and out the door in less that 3 minutes and feeling great about my choice to move several of my Chase accounts to them, previously. I miss the days of Dawn, Marsha and Poni in this branch. Then you could actually sit down and talk to someone that sincerely wanted to help you and you didnt have to have an appointment on a Saturday to get something done. Now its full of "Private Client" bankers that dont give a rip about you unless you're ready to pony up $200K+ to be in the club. Well, if you cant take care of the basic needs of your clients why should anyone be interested in letting you mange their wealth...? Not this guy!! I wanted to write to the Manager of the branch first before writting a Google review but the website doesn't list anyone. Am I surprised....? NOT AT ALL!! Yu may as well close this branch and let Chick Fil A expand. It would be a much better use of the real estate and they understand how to take care of cusotmers!!
Sep 13th, 2023