Metro by T-Mobile

Lisa Dawsone _{on Google}

Feb 9th, 2024

Not very good

CASEY _{on Google}

Feb 6th, 2024

I came in on Dec 20th to add a line to my plan. I have been with Metro for 8 years. I got a free Galaxy phones and paid $99.97 to activate and pay for it until my bill was due on 1/11. The sales rep, I think Mohammed?, told me to disregard the amount being billed as it would be $125 for 5 lines on 1/11. All I had to do was come back up to the store and tell them this in a few days. I did that and the adjusted the bill from over $300 to $175. I was told again it would be reflected by my 1/11 bill. Now, its 1/10 and it still show $175, and they had no record of my payment of $99.97 that I paid! In addition, the plan was changed from 4 lines to5 lines and I lost Amazon, Google 1 and hotspot. No one ever told be I would lose this! Finally got the 5 line prorated, the $99.97 applied, and now I pay $144. It took 3 visits to the store, and 2 one hour long customer service calls!!!!! Seems the store employees need more training!

Abraham Mendez _{on Google}

Jan 29th, 2024

Lost my high security pin no metro wanted to help, cam t see Snigdha and she did everything to helped me

Helen Bennett _{on Google}

Jan 22nd, 2024

No one better then Snigdha to get all my info transfer don't see me going no where else but with her