Dr Smart Phones Plano

I had a cracked screen fixed on my iPhone at Dr Smart Phones and put a protector on it after having it fixed. After 3 1/2 months, my phone screen cracked for no apparent reason. The phone was NOT dropped or abused. The protector didn't crack, but the phone screen that was beneath the protector did. I talked to Parker and he told me to come to the store and he would look at it. I went to the store and the lady behind the counter barely even listened to us. And she didn't even let us talk to Parker, who I know was in the store. Why tell us to come in if you are not even going to give us the time of day. What a waste of my time.
Dec 30th, 2017

Had a cracked screen, brought it in and got a price and time estimate.  They missed the time estimate although the screen looked to be in good shape afterwards.Within a few days, my screen started separating.  I thought it was a problem with how they put it back together but was told the battery was swelling.  They were near closing time that day so I brought it back the next week - but the store appears to be closed now. I don't see any product on the shelves and the signs in front are turned around backwards. Have driven by several times and the "open" sign hasn't  been lit up.  Went to another place a couple of miles further north on Coit and had success with that store.  See other review.
Jul 29th, 2017

Honest service, very reasonable price, and super quick turnaround.  We needed an iphone battery replaced but instead of just taking our money and replacing it they recommended that we try a few things first.  When those suggestions didn't work they were able to swap out the battery in 10 minutes (or less) and at a much cheaper cost than what apple wanted for the same service.  Phone is like new and we are very pleased with the whole process!
Jun 21st, 2017

Called them ahead and confirmed they had the part on hand to replace my broken screen. They repaired it and I was out the door in about 20 minutes. I would use them again.
Jun 11th, 2017

The people here are as nice as can be, and they are skilled at phone repairs, and the price is fair, but TWICE IN A ROW NOW, they have ordered the wrong parts for the phone. Both times THEY PERSONALLY checked the correct box for the carrier (which I witnessed and confirmed), and yet STILL failed to order the correct ones.I will advise anyone who does not have an iPhone or one of the Samsung galaxies to go elsewhere. Any phones that are less popular than those two, or any phones that differ structurally by carrier are too complicated for them to deal with....
Apr 12th, 2017