Katy, TX Bank

The oldest ATM in the world and it doesn't work

I had a great experience at Amerant ,Katy branch. The staff were tremendously friendly and helpful. Brenda, made sure I understood everything about my account and how I c ... more

Transition between Compass and PNC very messy. We had a HELOC account with them and it was botched up on the transition. Ruined my credit!

Franky is meticulous and very thorough with his client. We appreciate for Franky help. My elderly mother who barely speak much English keep praising how patience and kind ... more

Service at this branch has become unbearable always have to wait 20-30 min just for a teller. Ever since they went to only one person working. Will be switching banks.

My first complaint is that the person who answered me answered in a very arrogant and arrogant manner. I asked him for assistance in Spanish and he did not want to provid ... more

The oldest ATM in the world and it doesn't work

Help customers very enthusiastically! Thank you for your service!

Nice place 2 bank

Rude and inconsiderate.

Very impersonal, but quick and to the point

Everyone here is incredibly kind and helpful! I enjoyed my visit to this branch today!

Nice and friendly staff. The only reason I do not give 5 stars is because, I usually use the drive thru and it takes more than 15min for a transaction. Thats if Im the o ... more

Upon receiving a promotional offer, I decided to open a checking account. Despite meeting all online requirements and presenting the necessary documents, the person assis ... more

Been with this bank for a few years now. Very friendly; Inside is quite but happy vibes,and I like mrs,Flores

By far this is the worst bank to deal with in any level Ive ever seen. Zero customer service on a personal or corporate level. Trying to get my money out of this bank in ... more

A warm and friendly welcome by Ms. Jarafreen Bharucha from the moment we entered the bank made us feel comfortable. Opening a new account and availing one of their servic ... more

I made an appointment online 2 weeks before to open up the business account. I arrived 5 minutes before the scheduled appointment. There were only three employees that I ... more

This is the worst bank Ive ever used. I moved to the DFW area 3 years ago and have no access to a Trustmark bank. Ive requested a new debit card several times and still h ... more

Make an appointment! Im updating my review after opening my account. Chase really has the best banking system and features around. They are a victim of their own success ... more

This bank is the worst bank that I have ever done business with. The teleteller botched a withdrawal and they removed my money from my account, did not give it to me and ... more

I guess give credit where credits due huh? Thanks for all the

Relationship banking at its finest. Business owners like me need multiple services and literally every branch member is truly an asset to the Bank. Thank you.

I'm not sure if it's Regions Bank and how they operate of just the staffs at this particular Regions Bank, but the level of service that I receive every single time I com ... more

By far and away this Frost Branch has 10x better service then Wells Fargo.

Can not just walk in to see a banker, must make an appointment. There is no business banker and the other bankers there are unable to help.

Came here to bank, had an account for 2 weeks, all of a sudden it’s been closed with no reason at all. Being told we can not do business with you anymore but no reason ... more

I was misdirected and I wasted time and money because of this branch. Their response changed in 3 months for the same situation. This is my first 1 star review in my life ... more

Very rude bank manager without any professionalism.

Carla treated me very well, very good service, 100 points

This bank charges a 1.5% fee for cashing a check that was issued from their bank. This is literally nothing more than theft. I will never ever bank with them. Every other ... more

Love this bank. Easiest interaction Ive ever had dealing with a bank

Went in yesterday evening to open an account. William Martinez was very helpful through the process.

I walked into this particular branch and to start off they did not greet or welcome me into branch. I preceded to sit down and wait. After sitting patiently for 10min ano ... more

(Translated by Google) They take time to attend and are racist with Latinos. Very racist (Original) Tardan en atender y son racistas con los latinos. Very racist

Truly below average service.

they sucks

They gave me 3 weeks notice, by mail only, that they are closing my account and credit card because i deposited from Kraken crypto exchange. I've used them my whole life ... more

Great costumer service was given today from Lupita

Manager incharge. berry rude .. bad customer service...

In this location I was very well attended by Miss Laura. I consider her to be very professional, patient and very prepared, all the staff were very friendly.

Fast service

Worst service at this location for deposit. They were short staffed and the lady who was helping both drive through and inside the bank had a bad attitude. She was acting ... more

Arianna was FANTASTIC! She had a customer coming in to pick up something, but got my 2 domestic wires started - she was willing to multitask for an amazing customer serv ... more

Good customer service, but even if the line is to the vault the manager will not help. Efficiency is not of concern here for sure.

Excelente trato y servicio en general todos muy serviciales y atentos y en especial la seorita Julieta Salgado muy atenta y con mucho respeto y cario me explic todo. Fel ... more

I love it no lines to wait in. Just do your deposit and go

Thanks to Carmelo D. for providing exceptional customer service this past weekend. I was faced with issues that required immediate help. I appreciate his patience, know ... more

Excellent customer service from Ms. Luz Simmons I recommend to my friends and family