Chase Bank

Very rude bank manager without any professionalism.
Mar 29th, 2024

As a loyal Chase customer for nearly 15 years, with experience across multiple branches in various cities throughout the United States, I regret to say that the service I received at the this branch, was one of the worst I've encountered. My usual banking spot is the Cinco Ranch branch, located adjacent to Target, where the staff consistently demonstrate professionalism, extensive knowledge, and a commendable commitment to customer satisfaction. However, my recent visit to this branch left much to be desired. Last September, I approached this location to open my second credit card. Despite successfully applying for a business card using my personal SSN at other Chase branches and even other banks like Amex and US Bank, I was met with resistance from a manager named Thai TRAN. His demeanor was unprofessional, and he outright stated that an EIN was required for the application. Despite my insistence that it was possible, he begrudgingly processed my application, claiming it was approved (BTW, when I went through the previous Google reviews, I noticed that others claim about him) Months later, when I realized I hadn't received my physical card, I contacted Chase customer service, only to discover that my application had been denied. This inconsistency and lack of follow-up were not only frustrating but also reflective of a deeper issue with accountability and communication within the branch. Recently, I submitted another application for the same credit card online and decided to visit the branch to inquire about its status while it was under review. To my dismay, I was again directed to Mr. TRAN. His attitude remained uncooperative and abrasive, mirroring the same unprofessional behavior as before. Furthermore, he mentioned that Chase had sent correspondence to my address in Austin, requesting additional documentation, which I never received. Despite updating my address to Houston in my Chase accounts, Mr. TRAN failed to recognize this discrepancy. Frustrated by Mr. TRAN's lack of professionalism and the overall lack of assistance, I reported the matter to the branch manager, Ms. MONTES, who initially assured me of follow-up. However, despite promising a callback, I received no communication from her or the branch. This experience not only reflects poorly on the individual professionalism of Mr. TRAN but also sheds light on systemic issues within this branch. The level of customer service and attention to detail was far below the standards I've come to expect from Chase Bank. Given this disappointing experience, I strongly advise residents near Katy to avoid this branch and opt for the Cinco Ranch location, where customer service is consistently exceptional. Chase Bank prides itself on its commitment to customer satisfaction, but my recent encounters at this branch have left me deeply disappointed and frustrated.
Feb 24th, 2024

I had the pleasure of receiving exceptional service from Ms. Dan, a Vietnamese girl at Chase Bank. Her energy was truly amazing, coupled with excellent service, respect, maturity, and intelligence. During my visit to pay the last installment on my stolen car, she made the experience not only smooth but genuinely enjoyable. Ms. Dan's remarkable qualities set a standard for outstanding customer service. Keep that incredible energy it's sure to propel you to even greater heights. Thank you for the exceptional service! - Manny Kourradi
Feb 11th, 2024

Terrible walk in service. Its the third time I visit this branch and they send me back to make an appointment. If the bank is only going to take appointments they should mention it up front. I used to walk into this branch and get great service, its really a shame.
Jan 6th, 2024

They canceled my mom's brand new credit card and then blamed it on her, treated her like she was dumb
Nov 26th, 2023