HealthEquity

Adam Hosaflook _{on Google}

Jun 23rd, 2023

Their support team is a mess. I have been trying to get my wife registered for cobra for the last couple months. I have been calling the help desk almost daily. I am running out of time to register for cobra.

Cemal Basaran _{on Google}

Jan 15th, 2023

Stay away from this business at all costs. You will be dealing with a company that is very unprofessional. Competency is their biggest weakness. I talked to 7 people about a claim over 5 months. Everyone gave me different answers every time. Then they finally authorized my refund. After that, I had an argument with a manager on the phone about poor service and gave them a critical review on their customer portal. 5 hours later they changed the status of my refund to denied. It is for legitimate dental expenses. I never had to deal with a company that is too hostile to customers and disorganized.

Andy Clayton _{on Google}

Dec 22nd, 2022

Trying to transfer out and HealthEquity sent the check to the completely wrong address! Support has been generally helpful but I've had to stay on top of them. They've become increasingly cagey as it became clear that they screwed up. They are also unable to explain why they sent the check to a random different address.

Shaunn A _{on Google}

Mar 1st, 2022

No one knows what they are doing...........This company does not deserve a zero rating they deserve a negative star rating. I really dont understand why this company is still in business doing UNETHICAL practices. I have spent valuable hours on the phone trying to get an issue RESOLVED that I was not the cause of. This company canceled my insurance before my 18 month term was over and ti add I have some very important doctor visits I have been waiting on since 3-4 months ago. Since my insurance has been canceled due to their mistakes I have to suffer. I have been placed on hold for 20-30, lied to, refused to speak to a supervisor, and to add hung up on. No one should have to experience this type of behavior especially dealing with something so sensitive such as medical insurance. I am wondering if the owner/CEO/upper management is aware if the UNETHICAL action taken place with this company.....after reading all the negative reviews on BBB, YELP, GOOGLE REVIEWS I am more than sure they know however, it appears THEY DON'T CARE......I have been deprived of my healthcare by a mistake this company chooses to acknowledge and make right...THIS CAUSE FOR LEGAL ACTIONS..........