Chamber of Commerce

      United Energy

      ( 54 Reviews )

      United Energy
      • 8790 Farm to Market 1960 Bypass Rd W A-500
        Humble, TX 77338
      •   281-964-1777
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      Hours

      Sunday:
      Closed
      Monday:
      9:00 AM - 5:00 PM
      Tuesday:
      9:00 AM - 5:00 PM
      Wednesday:
      9:00 AM - 5:00 PM
      Thursday:
      9:00 AM - 5:00 PM
      Friday:
      9:00 AM - 5:00 PM
      Saturday:
      Closed
      CALL DIRECTIONS REVIEWS

      Chamber Rating

      4.0 - (54 reviews)
      36
      5
      1
      3
      9
      Read Our 54 Reviews

      Chamber Rating

      4.0 - (54 reviews)
      36
      5
      1
      3
      9
      › ‹
      • Berlinda Franklin

        New front desk are rude. Really miss the old crew. Long-time member looking to move
        Feb 27th, 2024

      • William Lumpkin

        The staff from the President to the newest Customer Service Reps are absolutely fantastic. Professional, knowledgeable, helpful just a great banking experience for me going on 2 decades. Long live United Energy Credit Union!
        Feb 10th, 2024

      • Ben Jimenez

        Always friendly help
        Aug 27th, 2023

      • LaToya

        This the only credit union I know thats not open at least for a couple of hours on Saturday.
        Jan 2nd, 2023

      • Lincoln Aoki

        I have been banking here for almost 10 years. Mrs. Debbie has always been great. HOWEVER, The new front office staff is absolutely rude and unprofessional. I was involved in a major accident on Fathers Day that resulted me having to be in the hospital and miss quite a bit of work. Knowing that I had one more payment on my loan but wouldnt be able to make it until the 19th of this month, I called in and spoke to Raelin about 2.5 weeks prior to 7/17/2023 and She assured me my account would be fine until 7/19/2023 when I could pay the last payment. Today I was sent some money since times have been hard since the accident, I deposited it into my account, card declines. Called and Raelyn answered again and said her or Mrs. Debbie would call me back. Never got a call and day was nearing an end so I called up and Raelyn answered again and told me my account is in delinquent status since its passed due. When I explained to Raelyn that this was extremely upsetting bc she herself told me I was fine being that I would only be one day passed the 30 days and now the only money I had to last me until Wednesday is locked and since she didnt call me back, everyone in the office was already gone for the day. She then cut me off, put me on hold, and was sending me through the cue the other two times I tried to call back. She also tried to tell me before even looking into my account what my issues was and tried to just brush me off without even verifying any information. Come Wednesday I will be making my last payment and canceling my account.
        Jul 27th, 2023

      Read Our 54 Reviews

      About
      United Energy

      United Energy is located at 8790 Farm to Market 1960 Bypass Rd W A-500 in Humble, Texas 77338. United Energy can be contacted via phone at 281-964-1777 for pricing, hours and directions.

      Contact Info

      •   281-964-1777

      Questions & Answers

      Q What is the phone number for United Energy?

      A The phone number for United Energy is: 281-964-1777.

      Q Where is United Energy located?

      A United Energy is located at 8790 Farm to Market 1960 Bypass Rd W A-500, Humble, TX 77338

      Q What is the internet address for United Energy?

      A The website (URL) for United Energy is: http://unitedenergycu.com/

      Q What days are United Energy open?

      A United Energy is open:
      Sunday: Closed
      Monday: 9:00 AM - 5:00 PM
      Tuesday: 9:00 AM - 5:00 PM
      Wednesday: 9:00 AM - 5:00 PM
      Thursday: 9:00 AM - 5:00 PM
      Friday: 9:00 AM - 5:00 PM
      Saturday: Closed

      Q How is United Energy rated?

      A United Energy has a 4.0 Star Rating from 54 reviewers.

      Hours

      Sunday:
      Closed
      Monday:
      9:00 AM - 5:00 PM
      Tuesday:
      9:00 AM - 5:00 PM
      Wednesday:
      9:00 AM - 5:00 PM
      Thursday:
      9:00 AM - 5:00 PM
      Friday:
      9:00 AM - 5:00 PM
      Saturday:
      Closed

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      Ratings and Reviews
      United Energy

      Overall Rating

      Overall Rating
      ( 54 Reviews )
      36
      5
      1
      3
      9
      Write a Review

      Berlinda Franklin on Google

      image New front desk are rude. Really miss the old crew.
      Long-time member looking to move

      Business Response on Google Feb 28th, 2024
      Berlinda,I am sorry that you did not have a good experience with us. We are in a transition period and have added new staff on the frontline so I appreciate your feedback which can be used to improve our overall member service experience. Please feel free to call or email me directly so we can discuss what happened which will help me know what changes need to be made. I can be reached at 281.964.1764 or [email protected]. Thank you for taking the time to submit a review. (Debbie Hendrix)

      William Lumpkin on Google

      image The staff from the President to the newest Customer Service Reps are absolutely fantastic. Professional, knowledgeable, helpful just a great banking experience for me going on 2 decades. Long live United Energy Credit Union!

      Ben Jimenez on Google

      image Always friendly help

      Business Response on Google Aug 31st, 2023
      Thanks for the 5-star review. I am so glad that you are receiving excellent service from my employees.

      LaToya on Google

      image This the only credit union I know thats not open at least for a couple of hours on Saturday.

      Business Response on Google Jan 28th, 2023
      We are a small credit union with limited staff so it hard to provide adequate coverage in the office on Saturdays. However, we always try to work with our members to help find alternate solutions so that we can can provide an excellent member service experience. If you are a member of our credit union, please call me directly so that we can discuss options that are available. You might be surprised to know how much we can do for you without a trip to the branch. You can reach me at 281.964.1764.I was not able to identify you within our membership so I assume that you might be a member of a different credit union. If that is the case, I am guessing that you are using our branch as a part of the Co-op Shared Branching network. If you are not a member of our credit union, please reach out to your credit union directly. I feel confident that they would be glad to assist you.

      Lincoln Aoki on Google

      image I have been banking here for almost 10 years. Mrs. Debbie has always been great.
      HOWEVER, The new front office staff is absolutely rude and unprofessional. I was involved in a major accident on Fathers Day that resulted me having to be in the hospital and miss quite a bit of work. Knowing that I had one more payment on my loan but wouldnt be able to make it until the 19th of this month, I called in and spoke to Raelin about 2.5 weeks prior to 7/17/2023 and She assured me my account would be fine until 7/19/2023 when I could pay the last payment. Today I was sent some money since times have been hard since the accident, I deposited it into my account, card declines. Called and Raelyn answered again and said her or Mrs. Debbie would call me back. Never got a call and day was nearing an end so I called up and Raelyn answered again and told me my account is in delinquent status since its passed due. When I explained to Raelyn that this was extremely upsetting bc she herself told me I was fine being that I would only be one day passed the 30 days and now the only money I had to last me until Wednesday is locked and since she didnt call me back, everyone in the office was already gone for the day. She then cut me off, put me on hold, and was sending me through the cue the other two times I tried to call back. She also tried to tell me before even looking into my account what my issues was and tried to just brush me off without even verifying any information. Come Wednesday I will be making my last payment and canceling my account.

      Business Response on Google Jul 25th, 2023
      I am sorry that there was a misunderstanding about your loan. After reviewing your account, I see where you contacted the credit union after your accident and requested that we reverse your June payment. This transaction was completed on the 16th of June and the funds were deposited into your credit union account so that you could have access to the funds. Since we reversed your June payment your loan is now over 30 days delinquent which is why the transaction on your card was declined. I instructed Raylynn to inform you that we could manually release the funds at the credit union office and allow you to pay the payment later this week which I hope will help you. I know you were upset which is why Raylynn was trying to transfer you to a supervisor. The supervisor was on another call, so she missed your call and she stated that she never received a voicemail from you. Your loan was never in collection as it was noted that you would be making your June payment in July; however, the card is automatically blocked after day 30. I did send an email out to the staff as a reminder that cards are blocked when a loan becomes over 30 days delinquent. Hopefully, this will prevent any confusion in the future. I apologize if this information was not communicated clearly to you at the time we reversed your June payments. Please feel free to call me directly if you have any questions or if you would like to discuss this matter further. Debbie Hendrix 281.964.1764
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      Overall Rating

      Overall Rating
      ( 54 Reviews )
      36
      5
      1
      3
      9

      Write a Review

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