Frost Bank

How this bank has good reviews is beyond me. As a company, their goal is to waste your time. I tried to open a bank account with them online but they said they couldn't verify my identity. So, I had to call them over the phone but after getting bounced to three different agents they told me I had to do it at a local branch. They told me all I had to bring was my driver's license but after going to a local branch they said they needed a utility bill and my social security card. Further, they write your private and sensitive information down on a blank white sheet of printer paper and keep it for themselves, saying that they're going to shred it afterwards. If they can't give you the right information about opening an account, what's to make one trust them to take care of that. I'm glad I found out now rather than having to go around and getting my identity stolen because of their poor practice. Sure, they'll answer the phone but I'm sure they're pretty reckless with your personal information.
Nov 19th, 2022

Great bank, great branch, great team
Apr 26th, 2021

Amazing service, great culture here, and the care they have for their clients is impeccable.
Mar 5th, 2020

Horrible bank
Jul 18th, 2019

Motor bank closes at 1 pm on Sat. Should have more convenient hours for customers.
Jul 9th, 2019