Extended Stay America - Fort Worth - Southwest

Chamber Rating

3.5 - (422 reviews)
168
68
63
34
89
Read Our 422 Reviews

Chamber Rating

3.5 - (422 reviews)
168
68
63
34
89
  • Darnell Boswell

    Add a wonderful experience staff in front desk. A great friendly and helpful rooms were clean. An environment is safe and not to mention nice place to walk around. Convenient Do a lot of stores and restaurants within walking distance.
    Apr 11th, 2024

  • Kristen Fenrick

    My visit at this property has been great so far. This is my 2nd room that Ive stayed in and both rooms have been very clean. The staff at this location are very helpful and accommodating. If you need to choose an ESA in Fort Worth, this is the best one. Nearby activities: Lots of chain stores and restaurants are nearby. Walkability: You can walk to just about everything.
    Apr 10th, 2024

  • maggie noonan

    The room was filthy. I ended up canceling my second night and leaving early. When I told the front desk that there was mold in the shower I was told its not mold its mildew.and mildew is a kind of mold. Walls are paper thin so I could also easily hear the TV from the room on one side as well as the couple having sex on the other. DO NOT STAY HERE!
    Apr 9th, 2024

  • Dj Exit

    They didn't clean the bed sheets, they smelled like vomit and I caught rotovirus, (diarrhea 9 times today and counting) worst hotel experience in my life, should have read the comments, I'm not picky, the least i expect a hotel to do is give me new sheets and towels, Am I crazy? There's questionable people hanging outside and cars getting towed at odd hours as well seems more of a trap hotel than anything, staff even claimed they had to come into my room because they were remodeling YEAH RIGHT (on top of a cash deposit) place hasn't had renovations or clean rooms in who knows how long, may god if there is one forbid I ever come to this 9th circle of hell disguised as a hotel, should honestly be torn down by looking at the other comments as well, there was actual ducks at the lake I wanted to take them home, you know you can, they can't stop you, but they do have pet fees
    Apr 9th, 2024

  • Danny K

    If I could give this less than one star, I would. Definitely the most disgusting and unclean hotel room I have ever stayed at. The handicapped room was very spacious but the bathroom was absolutely full of mold. First 2 pictures attached are the underside of the built in bench in the shower. The rest of the photos are still the shower/bathroom. The carpet was musky and desperately needed to be shampoo'd. It felt physically dirty and sticky. The only clean part of the hotel room was the beds and the dish washer. You also will be able to hear the upstairs neighbors vacuuming at 10:30 PM. There's a full kitchen with zero access to dishes. A dishwasher, an oven, and a full fridge. They have washers and dryers for your laundry but none of the vending machines work properly and there's no ice. The wifi is also pretty terrible so don't expect to be able to watch a full movie in less than 4 hours. (I tried. It took 4 hours of pausing and waiting) Safety: This building shouldn't be legally allowed to house humans.
    Apr 7th, 2024

Read Our 422 Reviews

About
Extended Stay America - Fort Worth - Southwest

Extended Stay America - Fort Worth - Southwest is located at 4701 Citylake Blvd W in Fort Worth, Texas 76132. Extended Stay America - Fort Worth - Southwest can be contacted via phone at 817-263-8700 for pricing, hours and directions.

Contact Info

  •   817-263-8700

Questions & Answers

Q What is the phone number for Extended Stay America - Fort Worth - Southwest?

A The phone number for Extended Stay America - Fort Worth - Southwest is: 817-263-8700.


Q Where is Extended Stay America - Fort Worth - Southwest located?

A Extended Stay America - Fort Worth - Southwest is located at 4701 Citylake Blvd W, Fort Worth, TX 76132


Q What is the internet address for Extended Stay America - Fort Worth - Southwest?

A The website (URL) for Extended Stay America - Fort Worth - Southwest is: https://www.extendedstayamerica.com/hotels/tx/fort-worth/southwest?channel=gmb-listing&utm_source=google&utm_medium=organic&utm_campaign=gmb_listing


Q How is Extended Stay America - Fort Worth - Southwest rated?

A Extended Stay America - Fort Worth - Southwest has a 3.5 Star Rating from 422 reviewers.

Ratings and Reviews
Extended Stay America - Fort Worth - Southwest

Overall Rating

Overall Rating
( 422 Reviews )
168
68
63
34
89
Write a Review

Darnell Boswell on Google

image Add a wonderful experience staff in front desk. A great friendly and helpful rooms were clean.
An environment is safe and not to mention nice place to walk around.
Convenient Do a lot of stores and restaurants within walking distance.


Kristen Fenrick on Google

image My visit at this property has been great so far. This is my 2nd room that Ive stayed in and both rooms have been very clean. The staff at this location are very helpful and accommodating. If you need to choose an ESA in Fort Worth, this is the best one.
Nearby activities: Lots of chain stores and restaurants are nearby.
Walkability: You can walk to just about everything.

Business Response on Google Apr 10th, 2024
Dear Kristen, Thank you for sharing your feedback. We are glad you had a positive experience at Extended Stay America! It's lovely to know that both of your rooms were clean and that our staff was helpful. Thank you for your kind words and for recommending our property in Fort Worth. We hope you continue to enjoy your stay and the nearby activities.Sincerely,Hotel Management

maggie noonan on Google

image The room was filthy. I ended up canceling my second night and leaving early. When I told the front desk that there was mold in the shower I was told its not mold its mildew.and mildew is a kind of mold.
Walls are paper thin so I could also easily hear the TV from the room on one side as well as the couple having sex on the other. DO NOT STAY HERE!

Business Response on Google Apr 9th, 2024
Dear Maggie, We apologize for the cleanliness issues and any noise disturbances you encountered during your stay. Your experience does not reflect our standards, and we take your feedback seriously. We will address the cleanliness and noise concerns with our team to ensure improvements are made. Thank you for bringing these matters to our attention, and we regret any inconvenience caused. We hope to provide you with a better experience in the future.Sincerely,Hotel Management

Dj Exit on Google

image They didn't clean the bed sheets, they smelled like vomit and I caught rotovirus, (diarrhea 9 times today and counting) worst hotel experience in my life, should have read the comments, I'm not picky, the least i expect a hotel to do is give me new sheets and towels, Am I crazy? There's questionable people hanging outside and cars getting towed at odd hours as well seems more of a trap hotel than anything, staff even claimed they had to come into my room because they were remodeling YEAH RIGHT (on top of a cash deposit) place hasn't had renovations or clean rooms in who knows how long, may god if there is one forbid I ever come to this 9th circle of hell disguised as a hotel, should honestly be torn down by looking at the other comments as well, there was actual ducks at the lake I wanted to take them home, you know you can, they can't stop you, but they do have pet fees

Business Response on Google Apr 9th, 2024
Dear Guest, Thank you for taking the time to share your review. We sincerely apologize for the distressing experience you had during your recent stay. Your comfort and well-being are paramount to us, and we deeply regret falling short of meeting your expectations. The issues you encountered regarding cleanliness and maintenance do not reflect our usual standards, and we are taking immediate steps to address them with our housekeeping and maintenance teams. Additionally, we are actively investigating the concerns you raised about outside activities near the property. Please know that your feedback is invaluable to us as we continually strive to improve our services and facilities. We understand your hesitation, but we genuinely hope you will consider giving us another chance to provide you with the exceptional experience you deserve. Your satisfaction is our priority, and we would be honored to welcome you back for a much-improved stay in the future.Sincerely,Hotel Management

Danny K on Google

image If I could give this less than one star, I would. Definitely the most disgusting and unclean hotel room I have ever stayed at. The handicapped room was very spacious but the bathroom was absolutely full of mold. First 2 pictures attached are the underside of the built in bench in the shower. The rest of the photos are still the shower/bathroom. The carpet was musky and desperately needed to be shampoo'd. It felt physically dirty and sticky. The only clean part of the hotel room was the beds and the dish washer. You also will be able to hear the upstairs neighbors vacuuming at 10:30 PM. There's a full kitchen with zero access to dishes. A dishwasher, an oven, and a full fridge. They have washers and dryers for your laundry but none of the vending machines work properly and there's no ice. The wifi is also pretty terrible so don't expect to be able to watch a full movie in less than 4 hours. (I tried. It took 4 hours of pausing and waiting)
Safety: This building shouldn't be legally allowed to house humans.

Business Response on Google Apr 7th, 2024
Dear Danny, Thank you for the valuable feedback. We sincerely apologize for the subpar experience you encountered during your visit. Your input regarding cleanliness, the wifi connectivity, and maintenance issues is profoundly concerning and does not reflect our standards. We're addressing these issues immediately with the respective team to rectify them and ensure future improvement. Moreover, we care about your comfort and apologize for the noise disturbances from other guests. Also, the kitchen amenities are available at the front desk and complimentary upon request. Your Comments will guide us in making the necessary improvements. We appreciate your patience and hope to regain your trust in the future.Sincerely,Hotel Management

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Overall Rating

Overall Rating
( 422 Reviews )
168
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63
34
89

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