U-Haul Moving & Storage at Northwest Highway

We use uhaul quite often for our business and this location is always the best - they always have the right size truck when needed and the staff is great.
Mar 23rd, 2024

I don't always have to wait every month, week-days are better to pay than the weekends .Always courtesy
Mar 14th, 2024

The owner was the only employee there, and I was the only customer (nice). He was half interested in helping me with this rental and barely explained anything. He was more interested in his cellphone than me. I was moving my belongings from Dallas, Tx to San Marcos, TX (250 miles south).
Mar 13th, 2024

One suggestion that may not be specific to this location, but more to the mobile app experience is that the app shows a single price for renting the truck, but doesnt say upfront that theres a certain number of mileage included and beyond that you get charged for additional miles I think it would be better to show that upfront that was my only complaint about the rental. Everything else went pretty smooth. I used the mobile app to check out and check in. It had a bit of a learning curve to the process, but now that I am aware of it, I believe it would go even smoother next time.
Feb 23rd, 2024

The staff here is terrible, especially Adrian and Ross. I was told they didn't have a truck available for me when I had made a reservation weeks in advance and proceeded to say they could not help find another truck in the area. They basically would not help me and acted bothered that I walked into the store. I returned after calling the 1-800 customer service number who then told me there was indeed a truck for me and was in the process of getting cleaned. I returned and Adrian was beyond rude again and never apologized for providing the wrong information originally. She honestly could care less and unsure why she is in a customer service job if she is so miserable there. I was told to call customer service again after I return my vehicle for some type of compensation, which basically just shares the report details with the store manager, Ross. Ross also has zero customer service skills and sent me the most generic email 'apologizing for the miscommunication' and only refunded me $50, when they delayed my moved by 2+ hours and treated me poorly for literally walking into the store. He could not pick up the phone to apologize for his staff. I will never use Uhaul again for my move and hope anyone reading this thinks twice before going to this location.
Mar 14th, 2024