Metro by T-Mobile

Mar 19th, 2022

Well I went in to your store off Coit and Spring Valley, I went to go pay my phone bill or make a payment toward my account. This was around 7:40pm, the store hours said they closed at 9pm. 2 things, 1) the girl would not take my payment, she said Metro Pcs does NOT take payments by credit cards at all. I said what that's ridiculous? You mean to tell me I can't pay my bill?? She said no, metro has never taken credit card payments. I was angry as I knew this to be not true because I've paid by credit card in the past. She seemed preoccupied and didn't want to help me. She also looked dirty, her hair was very messy, shirt snd clothes were huge and faded and just looked messy. Then she told me I had to leave the store if I didn't need anything because she was going to close the store. I said yall close at 9pm? She said no we don't. So I left confused and stood outside. She closed the store, turned off all the lights at 7:56 pm!! That lady needs to be fired!! I would never go back!!
Jan 21st, 2022

(Translated by Google) Very bad experience the lady who attended me very pedantic and cutting (Original) Muy mal experiencia la sra que me atendio muy pedante y cortante
Dec 16th, 2021

Liz was amazing and quick with her service. I went to 2 different metro stores and didnt get the assistance I needed until I came into this store. Please give her a raise/promotion cause she definitely deserves it and is making this company look great with her customer service skills!
Jun 17th, 2021

Very nice manager Liz! I hope to have a great service on my phone and not leave Metro
Mar 2nd, 2021