Metro by T-Mobile

This would be my #1 Metro store to shop at because I got everything I needed and wanted and didn't have to pay too much at all. Venky is the salesman you need to ask for, he's definitely gonna get you right everytime! Don't 4get to ASK FOR Venky!!!
Mar 8th, 2024

It was very smooth and clean process done very quickly.impressed
Feb 27th, 2024

Good representative need more guys like him.
Feb 19th, 2024

This place gets 5 stars from me. I lost my phone that I had with another carrier and bought a phone from a friend (had it unlocked and was good to go), and decided I would just switch carriers. I did everything online, made sure the phone was compatible, picked the plan, decided to do the eSIM option, chose option to keep my current number, paid the fees of the plan, activated the eSIM and downloaded it to the new device. However, the phone still wasnt making or receiving calls or texts, even though it now said it was on the Metro by T-Mobile network with full bars and 5G emblem. Metro made this very difficult to get help, as they require a pin be text to you (even though you can provide them the 8 digit pin you created). It seemed NOBODY understood they couldnt send the pin as the phone was active but still not getting service. I went to several stores (because also while trying to get this taken care of over a two day period all the Metro PCS stores systems went down), how we, this location at 1133N Zhang BLVD in Dallas were the only ones willing to really help and comprehend. Both the young lady and 8 assuming the manager were amazing. Once they figured out it was a porting issue and I obtained the transfer pin the manager was able to fix everything with ease. I had to end up paying for a physical SIM card but that was reasonable, and he didnt try to charge me $25 dollars like the location in downtown Dallas o; Lamar street (scamming people and only would accept cash after I stated I would call metro and have it credited). I appreciate this location for helping with ease after customer service and several other locations put me through hell and didnt listen or seem to care. If you have Metro PCS in the Dallas area, I highly recommend this location; if youre thinking of getting MetroPCS, this is the location to visit, they definitely go above and beyond to help.
Jan 9th, 2024

Az helped me get the best price and plan for my phones , very good customer service. They are very knowledgeable and they always have discounts and promotions
Jan 7th, 2024