ATX DRY CLN

Mar 4th, 2023

Super fast and works with the customer to communicate and figure out timing. Great experience. Services: Delivery, Special care fabric cleaning, Laundry wash & fold, Laundry pick-up
Dec 27th, 2022

We came from out of town and needed our suits dry cleaned and they were absolutely amazing. Great communication. Picked up and dropped off our suits for us at our airbnb with no issues. Highly recommend. Services: Organic dry cleaning, Delivery
Sep 2nd, 2022

The owner, Roi, ruined my $6000 wedding dress and then tried to silence me. He continues to find ways to delete my posts, and in order to give me even a tenth of compensation for his mistake, he tried to make me sign a form saying I wouldn't post a review. Basically, I sent him my wedding dress before my wedding, he outsourced the garment, but whoever cleaned it completely fried the silk and the interior. Roi and his team then had it bustled and packed up so I wouldn't notice (I was getting married out of town). Then, when I contacted him with pictures of my ruined dress, he admitted that neither he nor the outsourced manager had a clue who damaged my dress. They attempted to fix it, and partially restored the fabric, but the interior remained completely fried, and the shape of the gown is ruined. He at first offered me $210 for the thousand-dollar damage he inflicted, and when I told him I was prepared to take further action he eventually agreed to $700 so long as I didn't post a review. I refused, because I genuinely want to warn future brides about the carelessness and neglectful attitude that characterized my experience with ATX DRY CLN. Avoid at all costs. No amount of savings is worth the trial you'll go through. Roi also repeatedly told me that ruining my wedding dress was as upsetting to him as it was to me. Do not engage with this owner. He is unprofessional, egotistical, and irresponsible in every way. Avoid as though your wedding depends on it. He cannot be trusted.
Jan 19th, 2023

I dropped off my Italian silk designer wedding dress, worth $6,000, to ATX dry cleaning for my mid-August wedding. I told the owner, Roi, that I was getting married in Canada and asked if they could pack my dress for travel. My dress came back bustled and ready to go. On a whim, I decided to undo the bustle and try on my dress one last time before flying out. When I opened my dress, I immediately started crying. It was ruined, and, even worse, somebody had tried to conceal the damage by bustling the dress and folding it up. The sleeves were burnt and crumpled (See pictures), and the dress itself was warped and puckered. The interior looked like it had been fried in bleach. My beautiful Italian silk dress had been ruined by ATX dry cleaning, and, rather than come clean with what had happened, somebody had tried to conceal the damage, so that I wouldn't realize what had happened to my dress until I got to my wedding.I told Roi that the dress looked like it had been damaged by chemicals, but he dismissed my concerns, saying dry cleaning is always done using chemicals. It was only after I went to two experts, my tailor and another dry cleaner, who both confirmed that the dress seemed ruined beyond repair, that he took me seriously. At this point, he admitted to outsourcing the dress, but said whomever he had outsourced it to did not even know who cleaned my dress because nobody had owned up to it. This other company (Roi never told me the name) spent the next couple of weeks attempting to restore my dress, and the entire time Roi kept saying that he felt as bad as I did that my wedding dress was ruined, and not to worry about the financials--he was going to make it right. They gave me my dress back the day before I left. The silk was partially restored, but the interior of my dress was still completely fried, and the dress's silhouette was permanently ruined. Since I had no other choice, I wore this dress for my wedding. When I returned, Roi changed his tune very quickly. He said that insurance would only cover $250 because I wore the dress for my wedding and they'd partially restored it. Worse still, he used things I'd said against me. Like, I told him nobody seemed to notice that the dress was ruined (because who would tell a bride that a dress they'd never seen before looked damaged?), and he later threw that comment in my face to suggest that I shouldn't be compensated properly for the damage. When I balked at his offer, he whined about how he couldn't do more financially and even badgered me for not appreciating how hard he'd worked to fix my dress. Again and again, he made it more about his hard work and his trouble than about my wedding dress and wedding, and he seemed incredulous that I expected to be compensated for what he'd done. I kept reminding him that any efforts to *fix* my dress would not have been necessary, had my dress not been ruined in the first place, but talking to Roi was like talking to a cranky infant. He made clear that he would not go out of pocket for the damage. It was such a nightmare. In the end, he gave me back not even a third of what I put into this dress, and he tried to get me to sign a document promising confidentiality. I refused, even knowing that I could lose the pittance he'd offered, because I never want any other bride to go through the nightmare Roi and his team put me through. Whatever you think you will save with ATX dry cleaning, it isn't worth it. Go to a real dry cleaner. If you want your clothing to be returned to you undamaged, avoid ATX dry cleaning like the plague.
Nov 13th, 2022