Austin Telco Federal Credit Union

Been a member of ATFCU for 15 years. I love this credit union
Nov 28th, 2023

Very fast and attentive
Nov 28th, 2023

They need to close this location down, no use for it. Employees are literally playing solitaire while at work. Also the system is down too often Last two time I went in to withdraw cash I couldnt.
Aug 9th, 2023

COVID hit my business hard, usually in waves since Im in a field that requires close contact for long periods of time. So cases go up and business goes down. Its just been how it goes. Recently Ive been sent to collections for a late CC payment. It happens, no big deal. Bonnie in collections is INCREDIBLY RUDE. When I told her I was looking for a supplemental job she replied Well where are you looking? Youre not looking hard enough because there are thousands out there She then proceeds to tell me to take out a cash advance on another card to pay my bill on the ATFCU one. Then I asked her if they are part of the Credit Union Alliance that waives ATM fees for other credit unions. She proceeded to CUT ME OFF and say No, no! Youre not going to an ATM youre going to do the cash advance directly at the bank! Ummm EXCUSE ME!? First dont cut me off. Second dont tell me what Im going to do. JFC. Ive been a member here for 16 years and I have never been treated with disrespect like this. Im appalled.
Mar 29th, 2022

Was told I couldnt make a cash deposit without an ID. That literally makes zero sense when you're depositing to someone else's account. I believe I was racially profiled. I've had this account for almost 20 years. I will be taking my business else where.
Dec 8th, 2021