UFCU

I like how you're working. I'll handle everything and I don't appreciate you.
Jun 28th, 2023

Jun 28th, 2023

Jun 10th, 2023

If you are a student at UT and need a bank, this is the place for you! Friendly, efficient, trustworthy and charitable.
Jun 7th, 2023

I have been a UFCU customer since September 1985, mostly using credit card services since graduating from UT in Spring 1993. Today I have spent more than 2 hours on hold trying to clear a fraud hold on my account. I also logged into my account online but could not locate any way to clear the fraud hold even though I could see my pending payments in the system. I just got divorced and this is my only credit card. This left me in a terrible position as I try to setup a new apartment for the first time in decades. Three hours into the incident UFCU's automated fraud detection system called me to review the charge that triggered the alert after which I regained use of the card. I was thinking about what might go wrong if I was on travel and this incident repeated itself - locked out of my main payment method for three hours without any recourse. This terrible customer service for credit cards is unacceptable even if today is Juneteenth and it's a federal holiday. I have applied for a credit card from another company that is known for reliable customer service. I will be closing my UFCU account as soon as I get the new card in a few days, and good riddance. If UFCU is going to be in the credit card business it needs to do better than this.
Jun 19th, 2023