Austin Telco Federal Credit Union

Fast friendly service
Oct 28th, 2022

Fifth time this has happened. We are DONE! We keep a high amount of money in our account at all times with regular $15k paychecks every other week. Yet, here we are, traveling in Vegas, with ALL daily limit and travel restrictions lifted, and our card getting declined everywhere. This happens almost every time we travel. And no call or text from the fraud line to verify our charges in the event they are declining thinking our card was stolen. People, if you want to be able to access your money while out of state, DO NOT use this bank. Thank GOD for Capital One or our vacation would be ruined. If they are going to limit your spending to this degree (despite you asking them to lift restrictions) youd think theyd at minimum have a number that could be called 24/7 to discuss. Nothing more embarrassing than having a seven figure account get declined everywhere you go, and not even allow you to access an atm. Shame on you Austin Telco.
Sep 20th, 2022

Austin Telco is the worst, I made 2 deposits today, one with mobile deposit which went in okay but then disappeared, another thru the drive thru , were they told me there system was down, so they gave me a hand written receipt and said deposit would be made when system was back up,its now 6:10pm and ther closed,and still missing the 2 deposits, stay away from this credit union, I give them 0 stars!!!!!
Aug 21st, 2022

I have been a member since 1988 and I also have a business account as well. They go above and beyond for all my banking needs.
Jun 27th, 2022

Seriously outdated platform and practices, it's like they want to make you work harder to engage with them. They have more internal process related roadblocks than a construction area and you get to participate for however many weeks it takes for you to resolve the mistakes they make. Don't even think about the option of a suite of online services, that would be too much.
Sep 8th, 2021