Debbie Lane Flats

klaudya brios _{on Google}

Mar 2nd, 2024

This place is horrible
Their gates rarely work . Their sonic gate will never open. Their gym equipment is all broken they allow teenagers to go in and just smoke weed inside or at the pool
They say luxury but theres nothing luxurious about this place.

Naomi Baxter _{on Google}

Jan 8th, 2024

Such a beautiful property, professional staff, and a very welcoming atmosphere. If youre looking for your next new home, I would definitely move here. It definitely meet every standard that I have !!!

Jene'a J _{on Google}

Dec 13th, 2023

The apartment community has changed substantially since we moved in June of 2022. I really used to love it here and even talked my husband into resigning our lease.
There are a pair of aggressive dogs on the property that have been reported multiple time by multiple residents and have attacked several but nothing has been done. The owners still leave the dogs unattended in the dog park and management states that they are not responsible for anything that occurs. Many neighbors avoid the park all together now. I was recently told to call this number if you see any animal being aggressive, but how do I do so if you are the one being attacked? I feel this will not change until someone seriously gets injured.
Moving back to management, they are impossible to connect with unless you physically go into the office which is quite difficult if you work a standard 8-5. They are very prompt to notify you when they need something, but VERY poor at communication and follow up when there is something that you need. Emails WILL go unanswered. And good luck trying to find a phone number if you did not keep someones business card at the main office. It is not posted anywhere, and if you do get it and are able to call, you likely will not get an answer and there is no voicemail. Also, I agree with the other comment about not having a record of charges. You dont know what you have paid, when, or how much. Only the balance owed. And if there is an issue with payment, they will not notify you until after the late fee date so you are forced to pay additional fees. And you will not be able to see anything on the portal, just a zero balance until they manually update it which seems questionable at best. There is no automatic receipt sent upon payment if you have auto pay set up. I have asked about this several times to no avail, and I still have no response. And I have been with other apartments that use Rent Cafe and this was not an issue.
The office staff is unable to do anything to fix issues, nor does it really seem that really care to. Additionally , the new neighbors are loud at all hours of the day/night, there is more trash/food/waste throughout the property, & the valet trash is inconsistent. I am so frustrated and tired of all of the issues and ultimately now feel that staying was a mistake. I would not recommend this property moving forward.

Jordanae Adams _{on Google}

Nov 16th, 2023

Wow I am so glad I recorded my walk through they sent me to collections. For alleged carpet damage stole my deposit. People need to be honest. The apartment had normal apartment damage it was filthy upon arrival. Its ok I record everything.